Amanda Oraha
Sterling Heights,MI
Summary
Dedicated shift lead with a strong focus on customer service, employee training, and team motivation. Proven track record in enhancing productivity and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Lead
Seven Sundays
Troy, MI
10.2025 - 09.2026
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored team members on product knowledge and customer service protocols.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
Recruiter
Universal Mortgage
Southfield, MI
07.2024 - 04.2025
- Conducted candidate sourcing through job boards, social media, and networking events.
- Facilitated interview processes by coordinating schedules and communicating with candidates.
- Assisted in developing job descriptions to attract qualified candidates.
- Utilized applicant tracking system to manage candidate information and streamline hiring workflow.
Manager
Savvy Sliders
Shelby, MI
10.2022 - 01.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained staff on menu items, customer service techniques, and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to align with peak business hours and enhance productivity.
Education
Associate of Science - Supply Chain
Oakland Community College
Bloomfield Hills, MI05.2027
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Workplace safety
- Staff onboarding
- Flexible schedule
Timeline
Shift Lead
Seven Sundays
10.2025 - 09.2026
Recruiter
Universal Mortgage
07.2024 - 04.2025
Manager
Savvy Sliders
10.2022 - 01.2024
Associate of Science - Supply Chain
Oakland Community College