Amanda Osborne
North Port,FLORIDA
Summary
Dynamic and detail-oriented Lead Pharmacy Technician at Walmart Pharmacy with proven expertise in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and fostering teamwork, while maintaining strict adherence to HIPAA regulations. Committed to patient confidentiality and delivering exceptional customer service, ensuring accurate prescription processing and inventory management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharmacy
06.2017 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Lead Pharmacy Technician
Walmart Pharmacy
01.2019 - 08.2023
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Reviewed and verified customer information and insurance provider information.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Collected co-payments or full payments from customers.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Sally Beauty Supply
01.2010 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
Venice Senior High School
Venice, FLSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Updating medication histories
- FDA drug safety guidelines
- Drug utilization review
- Record preparation
- Pharmacy operations
Certification
CPhT certification for Pharmacy Technician
Florida Pharmacy Technician license
Timeline
Lead Pharmacy Technician
Walmart Pharmacy
01.2019 - 08.2023
Pharmacy Technician
Walmart Pharmacy
06.2017 - 07.2025
Sales Associate
Sally Beauty Supply
01.2010 - 01.2013
GED -
Venice Senior High School