Amanda Padilla
Apollo Beach
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
9
9
years of professional experience
2001
2001
years of post-secondary education
Work History
Shift Manager
McDonald's
Ruskin
08.2021 - Current
- Supervised team members to ensure efficient service during peak hours.
- Managed inventory levels and ordered supplies as needed for daily operations.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced food safety guidelines to maintain a clean and safe environment.
- Monitored equipment functionality and reported maintenance issues for repair.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
Receptionist
Dr. Bharminder Bedi
Temple Terrace
02.2017 - 08.2019
- Greeted patients and visitors with professionalism and warmth.
- Managed phone calls and scheduled appointments efficiently.
- Maintained organized patient records and files securely.
- Assisted in coordinating office supplies and inventory management.
- Processed patient intake forms and insurance information accurately.
- Addressed patient inquiries and resolved issues promptly.
- Ensured a clean and welcoming reception area for visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Education
East Bay High School
Apollo Beach, FLSkills
- Food safety
- Cash handling
- Customer service
- Team leadership
Timeline
Shift Manager
McDonald's
08.2021 - Current
Receptionist
Dr. Bharminder Bedi
02.2017 - 08.2019
East Bay High School