Amanda Parks
Colorado Springs,CO
Summary
Capable Bartender and Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Restaurant/Bar establishments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Internet Sales Consultant
Pikes Peak Harley-davidson
03.2024 - Current
- Worked diligently to anticipate, identify, and fulfill guest needs while focusing on clarifying special orders in order to cultivate repeat customers.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Managed email marketing campaigns targeting specific segments of the customer database, driving engagement and boosting conversion rates.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
BARTENDER, MANAGER/SERVER
RED GRAVY ITALIAN RESTAURANT
02.2020 - 02.2024
- Demonstrated extensive expertise in menu offerings, highlighting gourmet food, spirits, and wine pairings
- Exceptional interpersonal and team building skills and aptitude for building rapport with diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Worked diligently to anticipate, identify, and fulfill guest needs while focusing on clarifying special orders in order to cultivate repeat customers.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
BARTENDER/SERVER
Bourbon Brothers Boot Barn Hall
02.2019 - 02.2020
- Work fast paced entertainment environment, very skilled at anticipating, identifying and fulfilling guest needs
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Bar closed/staff laid off due to Covid closure.
BARTENDER/MANAGER
BARDOG TAVERN
01.2008 - 01.2018
- Front of the House Manager, managing day to day operations
- Managed Special Events and Promotions, coordinated area prep, beverage inventory and vendor services
- Left/Relocated family to Colorado.
BARTENDER/CORPORATE TRAINER
HOOTERS
01.2001 - 01.2008
- Server/Bartender – Thorough knowledge of menu offerings and cocktail pairings
- Promoted to Corporate Trainer opening new locations in Memphis, TN.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Skills
- Online sales techniques
- Social media proficiency
- Engaging personality
- Effective negotiation
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer service expertise
- Handling Difficult Customers
References
- ALDO DEAN, OWNER, BARDOG TAVERN, Memphis, TN
- CHARAE MANUS, BARFLY, INC
- CHEF ERIC BRENNER, OWNER, RED GRAVY ITALIAN RESTAURANT AND BISTRO, Colorado Springs, CO
Timeline
Internet Sales Consultant
Pikes Peak Harley-davidson
03.2024 - Current
BARTENDER, MANAGER/SERVER
RED GRAVY ITALIAN RESTAURANT
02.2020 - 02.2024
BARTENDER/SERVER
Bourbon Brothers Boot Barn Hall
02.2019 - 02.2020
BARTENDER/MANAGER
BARDOG TAVERN
01.2008 - 01.2018
BARTENDER/CORPORATE TRAINER
HOOTERS
01.2001 - 01.2008
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