Amanda Paniagua
Cutler Bay,FL
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
5
5
years of professional experience
Work History
Receptionist
Live Blow Dry
05.2024 - Current
- Scheduled and confirmed appointments for clients daily, ensuring optimal booking flow and minimizing appointment conflicts.
- Greeted clients with a friendly, professional demeanor, addressing their needs and providing information about services, products, and promotions.
- Managed a multi-line phone system, answering and directing calls, taking messages, and responding to email inquiries regarding appointments, services, and pricing.
- Maintained and updated client profiles, including service history, preferences, and contact information, ensuring privacy and compliance with data protection regulations.
- Promoted retail products to clients, met sales goals, and kept track of inventory levels, ordering supplies as needed.
- Maintained a clean and inviting reception area, ensured magazines and brochures were stocked, and assisted with tidying up the salon between appointments.
- Sent automated reminders and follow-up texts to clients, confirming appointments and encouraging repeat business.
- Addressed client concerns or complaints promptly and professionally, working to resolve issues and ensure client satisfaction.
- Collaborated with stylists and other staff members to ensure smooth salon operations, including communicating schedule changes or special client needs.
Administrative Assistant
Buxani Counseling Care
06.2025 - 01.2026
- Managed appointment scheduling for a high-volume therapy practice, ensuring accurate coordination of client sessions and clinician availability.
- Handled multi-channel communication, including phone calls, emails, and text messages, providing timely and professional responses to client inquiries.
- Conducted intake calls to assess client needs and determine fit with the practice, offering guidance on services and next steps.
- Collaborated with the marketing department to plan and film promotional Instagram videos to enhance online presence and client engagement.
- Represented the practice in the community by visiting partner organizations, engaging in outreach, and building relationships to increase referrals.
- Assisted with out-of-network coordination and networking projects to expand the practice's visibility and client base.
- Supported multiple ongoing projects simultaneously, including coordinating with charities, organizing mental health events, and managing logistical details.
- Maintained accurate electronic records, documentation, and client information while upholding confidentiality and HIPAA compliance.
- Provided general administrative support to therapists and leadership, contributing to efficient office operations and client satisfaction.
Administrative Assistant
Vesta Property Services
10.2023 - 05.2024
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Keyholder
Claire's
03.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Promoted sales growth by implementing visual merchandising strategies and maintaining store appearance.
- Boosted security measures by conducting daily cash reconciliations and adhering to loss prevention protocols.
- Supported store operations through effective communication with the management team, reporting any issues or discrepancies encountered during shifts.
- Assisted store manager in executing promotional events effectively, driving traffic and increasing overall revenue.
After School Care Counselor
Pinecrest Academy South
10.2021 - 02.2023
- Demonstration over the nature and relationship between parents and keeping updates.
- Responsible for the nature of elementary school students, etc.
- Maintaining a clean, suitable, and safe environment for the children.
- Responsibility over 25+ students in multiple different aspects (home learning work, general wellbeing, etc.).
- Gained experience with the general public by working with parents of different ages and collaborating with them.
- Gained my 'Youth First Aide Mental Health' certification.
Education
Associate of Arts - Psychology
Miami Dade College
Miami05-2027
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2023
Skills
- Spreadsheet management and document control
- Mail handling and clerical support
- Calendar management and filing
- Microsoft Office Suite proficiency
- Customer relations and client engagement
- Time management and deadline orientation
- Team collaboration and dedication
- Customer service excellence
- Appointment scheduling
- Communication skills
- Mental health awareness
- Social media marketing strategies
- Spreadsheet tracking and analysis
- Verbal and written communication proficiency
- Reception desk management
References
- Leilani Zapata, Current Manager, (786) 205-0540
- Judy Mueller, Current Manager, (786) 599-0545, judy@liveblowdry.com
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Administrative Assistant
Buxani Counseling Care
06.2025 - 01.2026
Receptionist
Live Blow Dry
05.2024 - Current
Administrative Assistant
Vesta Property Services
10.2023 - 05.2024
Keyholder
Claire's
03.2023 - 06.2023
After School Care Counselor
Pinecrest Academy South
10.2021 - 02.2023
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
John A. Ferguson Senior High School