Amanda Patterson
Dayton
Summary
Professional with over ten years of experience in customer service, cash handling, and dementia care. Demonstrated success in managing retail operations while providing compassionate support to patients. Expertise in adapting to various roles and consistently delivering high-quality service to improve client satisfaction.
Overview
24
24
years of professional experience
Work History
Cashier
Puff Puff Pass, Vape and Smoke Shop
Vandalia
08.2025 - Current
- Processed customer transactions efficiently and accurately, ensuring a seamless checkout experience.
- Maintained balanced cash drawers and performed end-of-day reconciliations with zero discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems and handled various payment methods including cash, credit and digital wallets.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
Certified Nursing Assistant
Highland Pines Rehabilitation Center
Clearwater
06.2015 - 01.2020
- Provided daily feeding, bathing, and personalized care to patients, improving their comfort and wellbeing.
- Assisted patients with mobility and hygiene, enhancing their quality of life and safety.
- Monitored patient conditions and reported changes promptly to nursing staff for timely intervention.
- Maintained a clean and safe environment, adhering to health and safety regulations consistently.
Store Manager
Check in Go
Huber Heights
01.2008 - 05.2010
- Managed daily store operations, increasing sales and improving customer satisfaction effectively.
- Supervised staff and coordinated schedules to optimize team performance and service quality.
- Implemented inventory controls, reducing shrinkage and ensuring product availability.
- Resolved customer issues promptly, maintaining positive relationships and repeat business.
Store Manager
Sam's Club
Dayton
03.2002 - 01.2008
- Progressed from jewelry counter to multiple departments, gaining broad retail experience.
- Managed cashiering, pizza cafe, marketing, and membership services to support store operations.
- Trained and mentored staff, enhancing team capabilities and customer service standards.
- Contributed to marketing initiatives that increased membership and store traffic effectively.
Education
High School Diploma -
Vandalia Butler High School
Vandalia, OH06.1999
Skills
- Customer service
- Cash handling
- Dementia care
- Retail management
- Sales operations
- Inventory management
- Employee training
- Problem solving
- Conflict resolution
- Store operations
Certifications Courses
State Tested Nursing Assistant
Timeline
Cashier
Puff Puff Pass, Vape and Smoke Shop
08.2025 - Current
Certified Nursing Assistant
Highland Pines Rehabilitation Center
06.2015 - 01.2020
Store Manager
Check in Go
01.2008 - 05.2010
Store Manager
Sam's Club
03.2002 - 01.2008
High School Diploma -
Vandalia Butler High School