Amanda Perez
Brooklyn,NY
Summary
Detail-oriented Intake Coordinator known for strong decision-making and staff management skills. Experienced in processing referrals and verifying insurance eligibility, ready to leverage expertise to enhance operational efficiency and patient care.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Ultimate Care
Brooklyn
03.2024 - Current
- Manage intake department operations including staff supervision and Training
- Process new Referrals efficiently
- Verify insurance eligibility
- Educate patients on services and approval process
- Coordinate assessments and determine eligibility
- Coordinate MLTC enrollments
- ensure timely authorizations for start of care
- Act as a liaison between hospitals and referral sources
- Ensure compliance with DOH and Medicaid standards
- Track referrals trends and generate reports
Assistant Manager
Metro by T-Mobile
Queens, NY
09.2018 - 08.2023
- Led team in achieving sales targets through effective coaching and training initiatives.
- Developed and implemented customer service strategies to enhance client satisfaction and retention.
- Analyzed inventory management processes, optimizing stock levels and reducing discrepancies.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving operational efficiency.
- Facilitated team meetings to align on goals, share best practices, and encourage collaboration among staff members.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
Bayard Rustin High School
New York, NY06-2012
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Customer service
- Staff training
- Staff management
- Decision making
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Ultimate Care
03.2024 - Current
Assistant Manager
Metro by T-Mobile
09.2018 - 08.2023
High School Diploma -
Bayard Rustin High School