Amanda Persing
Denver,CO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
King Soopers City Market
Highlands Ranch, CO
07.2024 - Current
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Trained and mentored staff on product knowledge and customer service best practices.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Collaborated with suppliers to maintain quality control of deli products.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
Assistant Manager of Title Production
AUTOPAY LLC
05.2022 - 03.2023
- Led team of ten title agents in processing vehicle titles for refinances, overseeing both in-house and third-party operations.
- Led efforts to streamline file processing by identifying and resolving jurisdictional barriers. Guided title agents in overcoming obstacles to ensure efficient file management. Strategically improved workflow by addressing processing issues with title agents.
- Investigated production discrepancies among title agents and developed actionable solutions to boost output and quality standards.
- Analyzed workflows with third-party processors to develop actionable plans for minimizing backlog and elevating quality standards.
- Dispatched documents to owners and local jurisdictions via FedEx using a dedicated account.
- Led team in streamlining operational processes to enhance service delivery efficiency.
- Collaborated with cross-functional teams to develop and implement strategic initiatives.
Lead Data Collector
RETAIL DATA LLC
01.2020 - 08.2022
- Monitored and documented retail pricing trends to provide accurate information to customers in-store.
- Facilitated training sessions for data collectors in-store, adhering to COVID-19 protocols.
- Conducted audits of data collectors' work in-store to maintain quality standards.
Title Agent
AUTOPAY LLC/THE JOB STORE
Denver, CO
12.2021 - 03.2022
- Demonstrated value and commitment, resulting in permanent hire following temporary employment in February 2023.
- Coordinated with third-party processor to ensure accurate information delivery for jurisdictional title processing.
- Facilitated communication with applicants to secure necessary documentation for loan processing.
- Dispatched documents to owners and local jurisdictions via FedEx using a dedicated account.
- Configured FedEx label printing machines to ensure seamless integration with designated computer systems.
Call Center
CO DEPARTMENT OF REVENUE/THE JOB STORE
09.2021 - 12.2021
- Received incoming phone calls and set appointments for State run DMV locations
- Received and filed returned credentials for ID’s
Education
Associate - Social Science, History
Northern Virginia Community College
Sterling VA05.2011
Skills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
Certification
State of Colorado Notary Public Exp. 5/10/2026
Timeline
Assistant Deli Manager
King Soopers City Market
07.2024 - Current
Assistant Manager of Title Production
AUTOPAY LLC
05.2022 - 03.2023
Title Agent
AUTOPAY LLC/THE JOB STORE
12.2021 - 03.2022
Call Center
CO DEPARTMENT OF REVENUE/THE JOB STORE
09.2021 - 12.2021
Lead Data Collector
RETAIL DATA LLC
01.2020 - 08.2022
Associate - Social Science, History
Northern Virginia Community College