Amanda Pihuliak
Parma,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Culinary Manager
Red Lobster
Parma, OH
04.2024 - Current
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
- Provided guidance on portion sizes, plate presentation and garnishing techniques.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Created cost-effective strategies to reduce waste while maintaining quality standards.
- Displayed strong leadership skills by motivating employees during busy periods of service.
- Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
- Ensured proper food safety and sanitation standards were met throughout the kitchen.
- Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
- Maintained an organized work environment by delegating tasks among staff members.
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
Service Manager
Red Lobster
Parma, OH
12.2022 - Current
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Certified Restaurant Supervisor
Red Lobster
Parma, OH
02.2022 - Current
- Provided direction and guidance on daily operations of the restaurant, including customer service, food preparation, and cash handling.
- Performed daily inspections of equipment to identify any maintenance needs or malfunctions.
- Worked closely with kitchen staff during peak hours of operation.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
Bartender/Server
Red Lobster
Parma, OH
11.2018 - Current
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Cleaning Crew Member
DJs Domestics
Parma, OH
06.2012 - 01.2022
- Swept and mopped floors in public areas.
- Emptied trash cans and replaced liners.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
Bartender/Server
Olive Garden
Middleburg, OH
06.2012 - 11.2016
- Greeted customers and provided excellent customer service.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
Assistant Restaurant Manager/Restaurant Server
Peachtree Diner
Roswell, GA
05.2006 - 05.2012
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Managed cash register operations including deposits and reconciling discrepancies.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Assisted personnel with duties and tasks during high-volume periods.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Responded to customer inquiries about menu items or services offered by the restaurant.
Education
High School Diploma -
Brunswick High School
Brunswick, OHKennesaw State University
Kennesaw, GASkills
- Leadership trained
- Culinary techniques
- Food Storage
- ServSafe Manager
- Sanitation expertise
- Kitchen Operations
- Wine Knowledge
- Staff Assessment
- Training and mentoring
- Employee Scheduling
- Shift Management
- Opening and closing procedures
- POS system knowledge
- Guest Relations
- Performance Improvement
- Restaurant Operations
Certification
ServeSafe Certification #25595233 Issued 5/3/2024. ServeSafe Allergens Certificate of Completion # 7054211 Issued 5/6/2024
References
References available upon request.
Timeline
Culinary Manager
Red Lobster
04.2024 - Current
Service Manager
Red Lobster
12.2022 - Current
Certified Restaurant Supervisor
Red Lobster
02.2022 - Current
Bartender/Server
Red Lobster
11.2018 - Current
Cleaning Crew Member
DJs Domestics
06.2012 - 01.2022
Bartender/Server
Olive Garden
06.2012 - 11.2016
Assistant Restaurant Manager/Restaurant Server
Peachtree Diner
05.2006 - 05.2012
High School Diploma -
Brunswick High School
Kennesaw State University