Amanda Potts
Morgantown,WV
Summary
Results-driven professional with proven organizational skills and effective communication abilities. Specializes in managing patient records and ensuring compliance with regulatory standards. Facilitates team collaboration to improve operational efficiency and enhance service delivery.
Overview
13
13
years of professional experience
Work History
Unit Clerk
WVU Medicine
Morgantown, West Virginia
03.2017 - Current
- Administered patient records and maintained precision in information entry.
- Facilitated medical team with organization of administrative responsibilities and documentation procedures.
- Coordinated communication among patients, families, and healthcare providers.
- Oversaw inventory of office supplies and procured replacements as necessary.
- Managed telephone communications, addressing requests for information and directing callers to appropriate personnel or departments.
- Documented patient data in permanent records, ensuring HIPAA compliance and upholding internal standards to safeguard medical information.
Cashier Manager
Chick-fil-A
Morgantown, West Virginia
08.2012 - 02.2017
- Managed cashier team to guarantee efficient transaction processing.
- Guided new cashiers in adhering to customer service benchmarks and operational processes.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Education
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
Morgantown, WV08-2017
Skills
- Organizational skills
- Collaborative teamwork
- Effective time management
- Analytical thinking
- Documentation skills
- Prioritization skills
References
References available upon request.
Timeline
Unit Clerk
WVU Medicine
03.2017 - Current
Cashier Manager
Chick-fil-A
08.2012 - 02.2017
Bachelor of Arts - Multidisciplinary Studies
West Virginia University