AMANDA RAIMER
Saranac,MI
Summary
Versatile administrative professional adept at leveraging customer service and organizational skills to support front-desk operations and manage records efficiently. Experienced in assisting community members and maintaining professionalism in high-pressure situations. Committed to improving workflow and fostering a supportive environment.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Skytron
Grand Rapids, MI
01.2021 - 06.2026
- Communicated lead time updates and status changes to all relevant parties, enhancing transparency.
- Supported order revisions and kept all parties informed throughout the process, facilitating smoother transactions.
- Entered and tracked equipment orders for reps and distributors, ensuring accuracy and timely processing.
- Delivered consistent professional support in a fast-paced environment to ensure smooth operations. in a fast-paced environment.
Customer Service Representative
Farmers Insurance Group
Caledonia, MI
03.2019 - 06.2020
- Delivered accurate, empathetic, and professional responses during high-volume call handling.
- Assisted customers in high-volume call center with claim filing and status updates.
- Coordinated roadside assistance and processed glass claims while managing service vendor relationships.
- Ensured confidentiality of sensitive customer information, fostering trust and compliance.
Library Clerk
Saranac Public Library
Saranac, MI
11.2014 - 03.2019
- Managed front desk operations, facilitating smooth checkouts, returns, and account updates.
- Assisted patrons with technology issues and general questions, enhancing their library experience.
- Designed and set up displays to promote library materials.
- Supported community events, fostering engagement and creating a welcoming environment.
Line Cook • Host • Dishwasher • Prep Cook
Flat River Grill
Lowell, MI
05.2007 - 07.2013
- Prepared menu items according to customer requests, adhering to safety standards for quality assurance.
- Prepared ingredients and supplies for cook line and service areas, ensuring efficient workflow during operations.
- Maintained kitchen cleanliness and supported staff during peak times to ensure smooth service.
- Provided friendly seating arrangements to enhance guest experience., answered phones, and assisted with inquiries.
Education
Associate of Applied Science - Computer Drafting & Design
ITT Technical Institute
Wyoming, MI12-2009
High School Diploma -
Lakewood High School
Lake Odessa, MI05-2007
Skills
- Customer communication
- Client relationship management
- Order scheduling
- Data management
- Technical support coordination
- Microsoft Office proficiency
- Multitasking and time management
- Attention to detail
- Conflict resolution
Timeline
Customer Service Representative
Skytron
01.2021 - 06.2026
Customer Service Representative
Farmers Insurance Group
03.2019 - 06.2020
Library Clerk
Saranac Public Library
11.2014 - 03.2019
Line Cook • Host • Dishwasher • Prep Cook
Flat River Grill
05.2007 - 07.2013
Associate of Applied Science - Computer Drafting & Design
ITT Technical Institute
High School Diploma -
Lakewood High School