Amanda Ramirez
Las Vegas,NV
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and in person etiquette.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Best Western Plus Hotel
Raton, New Mexico
03.2025 - 07.2025
- Processed guest check-ins and check-outs efficiently.
- Maintained accurate records of guest reservations and special requests.
- Handled cash transactions and maintained the front desk cash drawer.
- Collaborated with team members to ensure smooth front desk operations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Detention Officer
Vigil Maldonado Detention
Raton, New Mexico
05.2024 - 03.2025
- Monitored inmate behavior to ensure safety and security within the facility.
- Conducted regular inspections of detention areas to maintain cleanliness and order.
- Implemented emergency procedures during incidents to protect staff and inmates.
- Documented inmate interactions and incidents in daily reports for review.
- Collaborated with law enforcement and legal personnel on inmate management issues.
- Trained new officers on facility protocols and emergency response procedures.
- Provided support and assistance to fellow officers during emergency situations.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
Phone Operator
Renal Medical Associates
Albuquerque, New Mexico
01.2021 - 03.2025
- Answered incoming calls and directed them to appropriate departments promptly.
- Provided accurate information to customers regarding services and procedures.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Scheduled appointments for customers, ensuring accuracy in date and time entries.
- Maintained a professional demeanor while handling customer calls.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Correctional Officer
New Mexico Corrections Department
Clayton, NM
07.2022 - 05.2024
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
Service Representative
State Farm
Los Lunas, New Mexico
01.2020 - 03.2021
- Coordinated with team members to ensure timely delivery of service requests.
- Educated customers on product features and services to enhance their experience.
- Maintained accurate records of customer interactions for quality assurance purposes.
Education
High School Diploma -
Raton High School
Raton, NMSome College (No Degree) - Criminology
Trinidad State Junior College
Trinidad, COSkills
- Customer service
- Conflict resolution
- Front desk operations
- Team collaboration
- Attention to detail
- Time management
- Professional demeanor
- Integrity
- Reliable
Timeline
Front Desk Receptionist
Best Western Plus Hotel
03.2025 - 07.2025
Detention Officer
Vigil Maldonado Detention
05.2024 - 03.2025
Correctional Officer
New Mexico Corrections Department
07.2022 - 05.2024
Phone Operator
Renal Medical Associates
01.2021 - 03.2025
Service Representative
State Farm
01.2020 - 03.2021
High School Diploma -
Raton High School
Some College (No Degree) - Criminology
Trinidad State Junior College
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