AMANDA REYES
Amarillo,Texas
Summary
Efficient Administrative Assistant with experience in customer service and high volume settings. Flexible and hardworking with a drive to succeed and need to learn more everyday.
Overview
19
19
years of professional experience
Work History
License and Permit Specialist III
Texas Department of Public Safety
Amarillo, Texas
06.2021 - Current
- Received and reviewed customer applications for identification, driver licenses, and commercial driving licenses.
- Ensured accurate and thorough completion of all application forms.
- Ensured compliance with federal laws and policies by requesting necessary documentation.
- Stayed up-to-date on current Texas Department of Public Safety laws and regulations.
- Updated customer information and processed fingerprinting, picture, and electronic signature.
- Efficiently handled payment processing procedures through cash, check, and credit card transactions.
- Balance the cash bag at the beginning and end of my shift.
- Ensured the timely correction of application errors through audits.
- Performed driving test grading on proper use of turn signals, lane changing procedures, speed control, parking maneuvers, emergency stops, and other driving skills.
Administrative Assistant
City of Amarillo Vital Statistics Office
Amarillo, Texas
01.2020 - Current
- Assist customers with certified copies of birth/death certificates
- File birth/death records according to established procedures
- Issue certificates to walk-in qualifying individuals; accept and process required fees
- Issue burial transit permits in a timely manner to various funeral homes
- Answer high volume in-coming calls
- Review and verify information on birth/death record applications are correct in order to approve or deny applications to individuals who do/don't qualify
- Open and close tills daily assuring it balances out correctly at the end of the day
- Process walk-in, on-line and mail-in applications for birth/death certificates
- Verify applicants have proper forms of identification in order to obtain birth/death certificate.
Office Assistant
Southern Foodservice Inc. at Pantex
Amarillo, Texas
02.2018 - 03.2019
- Manage cashiers and service area, greeted visitors and responded to requests
- Provide excellent customer and food service
- Make daily bank deposits
- Answer high volume calls
- Check in vendors and verify inventory was correct
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Assist with weekly payroll
- Received, checked-in and stocked merchandise throughout the cafeteria, helped maintain cafeteria inventory levels and assisted with orderliness and cleanliness of cafeteria and stock room.
Assistant Manager
Family Dollar
Amarillo, Texas
01.2016 - 08.2017
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and reorganized inventory when shipments were received
- Directed and supervised employees engaged in sales and customer service needs
- Planned and prepared workflow schedules, delegating tasks for team members.
Assistant Manager
EZ Pawn
Amarillo, Texas
03.2005 - 10.2006
- Appraise collateral to determine loan amount
- Approve or deny loans based on appraisal
- Supervise employee appraisals and loan amounts
- Open/close store for the business day
- Pull inventory and collateral in timely manner in order to keep sales high.
Education
Diploma -
J. Sterling Morton East High School
06.2002
Skills
- Bi-lingual
- Problem-Solver
- Great communication skills
- Proficient in teamwork
- Detail oriented
- Excellent multi-tasker
Timeline
License and Permit Specialist III
Texas Department of Public Safety
06.2021 - Current
Administrative Assistant
City of Amarillo Vital Statistics Office
01.2020 - Current
Office Assistant
Southern Foodservice Inc. at Pantex
02.2018 - 03.2019
Assistant Manager
Family Dollar
01.2016 - 08.2017
Assistant Manager
EZ Pawn
03.2005 - 10.2006
Diploma -
J. Sterling Morton East High School