Amanda Rich
Denton,Texas
Summary
Customer-focused professional with 10+ years of experience in delivering exceptional service and support. Adept at resolving inquiries, concerns and issues with a proactive and empathetic approach. Demonstrated ability to handle high call volumes while maintaining a positive and patient demeanor. Proficient in utilizing CRM systems to document and track customer interactions. Strong communication skills, both verbal and written, with a commitment to ensuring customer satisfaction. Recognized for consistently exceeding performance targets and contributing to a positive team environment. Seeking to leverage my expertise in a dynamic customer service role.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Pizza hut
10.2022 - 12.2023
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 13 months until I had to leave
- Maintained a positive attitude and contributed to the increase of the companies sales.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Teller
DECA Commissary
02.2022 - 06.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Manager
Papa Murphey's Pizza
08.2014 - 11.2020
- Handled the customers complaints and inquiries
- Also helped with the employees disputes
- Maintained the stores inventory and was able to create the appropriate order for that store to keep running
- Used excel to create a weekly schedule for the employees
- Had great communication with the team of what was expected and great leadership to keep the store running.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Security Guard
Allied barton
11.2019 - 08.2020
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Performed safety and emergency evacuations for client needs and incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
general -
The Dalles High school
The Dalles, Oregon06.2008
Skills
- Customer service
- Computer literacy
- Restaurant experience
- Time management
- Communication skills
- Leadership
- Guest services
- Documentation review
- Microsoft word
- Microsoft excel
- Vehicle Maintenance
- Equipment Operation
- Asset Protection
- Physical Stamina
- Firearms Expertise
- Reliability
Accomplishments
- Received employee of the quarter achievement award at Pizza Hut in Feb, and June 2023.
Awards
employee of the month 3 times employee of the quarter
Timeline
Delivery Driver
Pizza hut
10.2022 - 12.2023
Teller
DECA Commissary
02.2022 - 06.2022
Security Guard
Allied barton
11.2019 - 08.2020
Manager
Papa Murphey's Pizza
08.2014 - 11.2020
general -
The Dalles High school