Amanda Riddle

• Provided exceptional customer service, addressing concerns and inquiries promptly.
• Trained new employees effectively preparing them for success in their roles.
• Handled and filed patient records with discretion to comply with HIPAA guidelines.
• Processed insurance claims.
• Consistently met or exceeded monthly sales goals.
• Maintained a clean and orderly work environment that promoted professionalism and efficiency.
• Answered multi-line phone system to schedule exams and answer pre-screening questions or inquiries.
• Scheduled follow up appointments for multiple doctors as necessary.
• Built customer loyalty and retention.

• Develop and implement weekly lesson plans
• Encourage development of physical, mental and social skills
• Communicate daily with parents regarding their child’s growth and development.

• Established and maintained customer relationships through excellent customer service
• Scheduled multiple events and customer meetings
• Coached and developed a team of 11 representatives to consistently meet and exceed sales goals
• Successfully marketed the business through social media and word of mouth.

• Answered multi-line phone system and provided excellent customer service
• Responsible for new employee training
• Developed weekly schedules for all technicians
• Ordered inventory and supplies
• Resolved customer problems and complaints.
• Re-stocked shelves.

I learned all aspects of the job. I started as a cashier and making drinks, but learned how to cut and cook the fries and onto cooking all the food on the flat top grill. It was a great first job to really learn customer service.