Amanda Rivera Salcedo
Somerset,NJ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Store Manager
T-Mobile
01.2024 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager
T-Mobile
03.2020 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Keyholder
T-Mobile
07.2019 - 03.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Provided sales feedback to management to address concerns in sales reports
- Trained team members in successful strategies to meet operational and sales targets
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork
Mobile Expert
T-Mobile
03.2016 - 07.2019
- Provide outstanding customer service.
- Assist the team member when necessary in handling cash register.
- Driving competition with other mobile experts and increasing sales.
- Maintain thorough and updated knowledge of devices and products offering promotion as well.
- Top 15 mobile expert in the district.
Education
Master of Arts - Human Resources Management
The University of Arizona Global Campus
Phoenix, AZ05.2023
High School Diploma -
August Martin High School
New York, NY06.2007
Skills
- Employee Training
- Talent Recruitment
- Retail Inventory Management
- Promotional planning
- Sales Leadership
- Coaching and Mentoring
Accomplishments
- Developed new marketing strategies to increase business.
- Exceeded monthly store sales goals month after month.
- Managed a store that exceeded company expectations in every category during the quarter.
- Achieved status as top sales performers in the region
- Managed and led a team of 13 Retail Sales Associates.
- Met quota every month
References
Reference are available upon request
Timeline
Store Manager
T-Mobile
01.2024 - Current
Assistant Manager
T-Mobile
03.2020 - 01.2024
Keyholder
T-Mobile
07.2019 - 03.2020
Mobile Expert
T-Mobile
03.2016 - 07.2019
Master of Arts - Human Resources Management
The University of Arizona Global Campus
High School Diploma -
August Martin High School