Amanda Roiter
Mentor,OH
Summary
A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Nothing Bundt Cakes
Mentor, OH
11.2022 - 02.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assessed reports and adjusted workflows to realign with targets.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Server
Parker Place Retirement Home
Mentor, OH
07.2017 - 09.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Associate of Arts - Hospitality
Lakeland Community College
Willoughby, OH05-2022
Skills
- Customer Service Management
- Problem-Solving
- Interpersonal Relations
- Issue Resolution
- Decision-Making Capabilities
- Technical Support
- Creative Problem-Solving
- Conflict Resolution
- Positive Attitude
- Strong Verbal and Written Communication
References
References available upon request.
Timeline
Shift Leader
Nothing Bundt Cakes
11.2022 - 02.2024
Server
Parker Place Retirement Home
07.2017 - 09.2020
Associate of Arts - Hospitality
Lakeland Community College