Travel
Amanda Rosado
Administrative Assistant
Rockledge,FL
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Collaborative Administrative Coordinator with a 5-year background in the administrative field. Experienced in providing superb administrative support to peers and senior management. Adaptable and versatile with the ability to manage office staff and administrative functions.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Assistant
Caliburn International
Cape Canaveral, FL
12.2020 - Current
- Temporarily supporting New York City Health + Hospital COVID-19 Response efforts to staff all NYC Covid Hospitals.
- Performed screening of RN’s, RNC’s, CNA’s during their hiring process to ensure Covid Hospitals are properly staffed with essential personnel that have proper Covid-19 experience.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
Travel Coordinator
Priests For Life
Titusville, FL
08.2019 - Current
- Coordinating over 50 national and international speaking engagements for all Executives including: National Director and Executive Director.
- Create detailed itineraries, book flights, hotel reservations, schedule speaking engagements, manage all expense reports for executives and arrange reservations as needed for all Directors.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Provided administrative support to senior team members.
- Provided clerical assistance to senior project staff.
- Reported project results to senior project manager.
- Collaborated with senior leadership to execute events and itineraries.
- Shadowed senior team members to learn all related jobs.
- Scheduled appointments and handled calenders for senior leadership.
Administrative Assistant
Matrix Composites Inc
Rockledge, FL
06.2019 - 08.2019
- Point of contact for all costumers, Senior Department Executives and potential employees.
- Handled over 10 appointments scheduled for upper management per day, Email Management, Timesheets, coordination of lunches for corporate meetings and events, while directing incoming phone calls to management.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Temporary Registration Assistant
Florida Institute of Technology
Palm Bay, FL
02.2019 - 05.2019
- Assisting graduate students with registering for Applied Behavior Analysis courses to fulfill their coursework requirements for BCBA or BCaBA.
- Reported project results to senior project manager.
- Escalated highly critical issues to senior team members for effective resolution.
- Documented 70-150 registrations per day, customer interactions and concerns, and generated update reports for senior management.
Member Service Representative
Christian Care Ministry
Melbourne, FL
08.2018 - 01.2019
- Providing excellent customer service for over 50 inbound calls daily from member who needed assistance with their medical bills.
- Shadowed senior team members to learn all related jobs.
- Documented customer encounters via Salesforce, customer interactions and concerns, and generated update reports for senior management.
Customer Service
Temporary Brand Ambassador
TeleTech
Melbourne, FL
09.2015 - 09.2017
- Florida Blue: Enrolling over 35 customers daily in healthcare plans that best suit their needs and budget.
- Customer Service, Booking.com: Assisting customers and hoteliers with site issues, general reservation questions, complaints, or relocation's'.
- Talent Acquisition Receptionist: Support for recruiting efforts, pre-screening candidates, new-hire paperwork, required client-based assessments, performed interviews, and cold-calling.
- Brand Ambassador, Experian: Aiding callers with general credit score/report questions, membership questions, website navigation, enrollments.
- Relayed updates to senior team members and clients.
Freelancer/Virtual Assistant
Upwork
Melbourne, FL
12.2014 - 08.2015
- Extensive and detailed Scheduling/Appointment setting for over 10 different clients.
- Email Handling, Established Expense reports, Customer Service, Networking, and Sales.
Receptionist and Personal Assistant
New Salon
Viera, FL
02.2013 - 09.2013
- Performed Data Entry and Scheduling of both customer's appointments and employers daily tasks.
- Scheduled over 30 client appointments daily.
Sales Associate
Walmart
Melbourne, FL
05.2012 - 02.2013
- Greeting customers
- Responding to questions
- Improving engagement with merchandise and providing outstanding customer service. Operating cash registers
- Managing over 60 financial transactions daily and balancing drawers.
- Achieving established goals.
Education
Bachelor's - Business Management and Human Resources
05.2019 - Current
High school - undefined
01.2003 - 01.2007
Skills
AR/AP
Faxing Paperwork
Customer Support (10 years)Call Center (3 years)Administrative AssistantReport Development
Document Conversion
Routing Mail
Program Files Maintenance
Correspondence Handling
SharePointTravel Administration
Organizing Mail
Transporting Files
Routing Mail
Process optimization
Company guidelines and procedures
Hotel accommodations
Travel research
Travel insurance
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Art
Gaming
Timeline
Administrative Assistant - Caliburn International
12.2020 - Current
Travel Coordinator - Priests For Life
08.2019 - Current
Administrative Assistant - Matrix Composites Inc
06.2019 - 08.2019
Purdue University - Bachelor's, Business Management and Human Resources
05.2019 - Current
Temporary Registration Assistant - Florida Institute of Technology
02.2019 - 05.2019
Member Service Representative - Christian Care Ministry
08.2018 - 01.2019
Customer Service - Temporary Brand Ambassador
TeleTech
09.2015 - 09.2017
Freelancer/Virtual Assistant - Upwork
12.2014 - 08.2015
Receptionist and Personal Assistant - New Salon
02.2013 - 09.2013
Sales Associate - Walmart
05.2012 - 02.2013
New Covenant Christian School Melbourne - High school,
01.2003 - 01.2007