Amanda Ross
Meeker,OK
Summary
I have been with Lowe's for 22 years. For the last 19 years I have been a specialist in the Pro Sales department. My responsibilities have included managing accounts, processing large orders, managing deliveries, promoting Pro rewards and credit solutions, and providing expert product knowledge as well as logistics and fulfillment. I specialize in shingles and have a large roofing contractor base. I have a strong work ethic that has lead me to 8 million dollars a year in sales.
From selling, and delivering to job completion. I work throughout the project with the contractors to ensure the highest customer service. I work well in a fast paced environment and I'm a fast learner. My strong dedication has resulted in several Lowe's President's Club awards and getting recognized weekly as one of the top 3 salesman in the area. I am the first employee in the company to be on the CEO's podcast highlighting all of my achievements. Also earning a page long write up of all my achievements in the Lowe's company shout out book. I was the first employee to get a custom pair of Lowe's Nike shoes from the CEO.
I have strong, established relationships with our local roofers, builders and flippers. I will continue to work hard for our valued customers while representing the integrity of your company, making me a great asset.
Overview
22
22
years of professional experience
1998
1998
years of post-secondary education
Work History
Pro Services Specialist
Lowe’s
Shawnee, OK
04.2004 - Current
- Assisted customers with product selection and project planning.
- Provided expert advice on home improvement products and services.
- Collaborated with team members to streamline service delivery processes.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels and ensured product availability for customer needs.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Developed promotional displays to enhance product visibility in-store.
- Conducted product demonstrations to educate customers on features and benefits.
- Evaluated existing processes for potential automation opportunities.
- Collaborated with other departments to ensure successful implementation of Pro Services solutions.
- Demonstrated commitment to providing excellent customer service at all times.
- Created and maintained customer accounts in the company database.
- Identified areas of improvement within the Pro Services program and implemented changes accordingly.
- Managed customer expectations throughout service delivery process.
- Assisted with onboarding of new customers into the Pro Services program.
- Maintained up-to-date knowledge of all products offered by the company.
- Developed training materials for new employees on Pro Services processes and procedures.
- Analyzed customer requirements and provided recommendations for products that met their needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Meeker High School
Meeker , OKSkills
- Product selection
- Customer engagement
- Inventory management
- Process automation
Timeline
Pro Services Specialist
Lowe’s
04.2004 - Current
Meeker High School