AMANDA N. SADOWSKI
Huntley,IL
Summary
Dynamic Branch Rental Manager at Enterprise Rent-A-Car with proven expertise in financial analysis and team leadership. Successfully streamlined operations, enhancing customer satisfaction and compliance. Recognized for implementing effective marketing strategies that boosted the customer base. Adept at problem-solving and fostering a collaborative team environment to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
Huntley, IL
06.2024 - Current
- Collaborated with other departments within the organization such as sales or accounting in order to streamline operational processes.
- Analyzed financial data to identify areas of improvement in operations.
- Ensured compliance with federal, state, and local laws regarding rentals.
- Performed periodic audits of rental contracts for accuracy and completeness.
- Developed and implemented marketing strategies to increase customer base.
- Managed day-to-day operations at the branch including staffing levels, customer service policies.
- Provided training and support for new employees on rental processes and procedures.
- Conducted regular staff meetings to ensure that all employees understood their job duties and responsibilities.
- Reviewed employee performance regularly and provided feedback for improvement opportunities.
- Measured and monitored sales team performance to achieve goals.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Reviewed daily sales transactions and analyzed for errors.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Elmhurst, IL
10.2022 - 06.2024
- Facilitated communication between corporate offices and local branches by keeping them informed about changes or updates in policies or procedures.
- Monitored the daily operations of the branch office and provided guidance to staff members as needed.
- Prepared and processed rental contracts to facilitate successful transactions.
- Analyzed and resolved customer complaints in a timely manner.
- Maintained and updated rental agreements to ensure accuracy of records.
- Adhered to applicable laws governing rental practices in the state or region where located.
- Resolved customer complaints in a timely manner and documented all interactions accordingly.
- Assisted customers with selecting appropriate vehicles for their needs.
- Ensured that all safety procedures were followed at all times in accordance with company policy.
- Generated weekly reports summarizing business activities at the branch office.
- Performed vehicle inspections prior to rental and upon return.
- Managed incoming calls from customers regarding reservations, cancellations, pricing.
- Conducted regular audits of fleet vehicles to maintain quality control standards.
- Processed payments received from customers accurately and promptly.
- Analyzed financial data related to rentals such as revenues, expenses, profits.
- Recruited and trained new employees according to company standards.
- Explained policies and reviewed documentation to obtain signatures.
- Oversaw maintenance, appearance and performance of company vehicles.
- Prepared and submitted reports to supervisor.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Management Trainee
Enterprise Rent A Car
O'HARE, IL
08.2020 - Current
- Assisted customers with their rental experience
- Used my communication skills to articulate our products
- Assisted in fleet management
- Tracked last days for rentals and updated deposits
- Negotiated with customers
- Problem solved to de-escalate issues
- Trained new members of the team
Seasonal Rental Representative/Intern
Penske Truck Rental
BEDFORD PARK, IL
05.2019 - 08.2019
- Worked at the Rental Counter
- Learned Rental Net program
- Received calls from customers
- Acted as a hiker to transport trucks to many locations
- Shadow different positions at the company
Sales Employee/Customer Service
Kohls
HODGKINS, IL
05.2017 - 05.2018
- Worked as a cashier
- Signed customers up for a Kohls card
- Explained promotions and coupons to customers
- Counted the drawers down at the end of my shift
- Received calls from customers at Customer Service
- Trained new personnel for the Cashier and Customer Service position
Customer Service
Hawthorne Racecourse
CICERO, IL
06.2016 - 08.2016
- Greeted individuals when they entered the track
- Assisted customers with making reservations
- Tracked the amount of points a bettor had
- Assisted customers with the navigation of the Racecourse
- Counted down and balanced the cash drawer at the end of my shift
- Managed the amount of lottery tickets that were bought for each day
Education
MBA - Financial Fraud Examination And Management
Saint Xavier University
Chicago, IL05-2024
Bachelor of Science - Management & Leadership and Marketing, Social Media, Cybersecurity
Bradley University
Peoria, IL05.2020
Skills
- Financial analysis
- Compliance management
- Fraud detection
- Data analysis
- Customer service
- Team leadership
- Problem solving
- Loss prevention
Activities
- Summa Cum Laude, 2020 - Current
- Phi Kappa Phi, Bradley University, 2020 - Current
- Beta Gamma Sigma, Bradley University, 2020 - Current
- Epsilon Sigma Alpha- Service Sorority, 2017 - 2021
- Dean's Scholarship, 2016 - 2020
- Dean's List for 8 Consecutive Semesters, 2016 - 2020
- National Society of Leadership and Success, Bradley University, 2016 - 2020
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
06.2024 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
10.2022 - 06.2024
Management Trainee
Enterprise Rent A Car
08.2020 - Current
Seasonal Rental Representative/Intern
Penske Truck Rental
05.2019 - 08.2019
Sales Employee/Customer Service
Kohls
05.2017 - 05.2018
Customer Service
Hawthorne Racecourse
06.2016 - 08.2016
MBA - Financial Fraud Examination And Management
Saint Xavier University
Bachelor of Science - Management & Leadership and Marketing, Social Media, Cybersecurity
Bradley University
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