Amanda Salway
Saint Ignatius,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
R1 RCM Holdco, Inc.
08.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Account Representative
CSKT Tribal Health
07.2017 - 07.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Worked with health insurance claim forms CMS-1500 and UB-04
- Checked documentation for appropriate coding, catching errors and making revisions
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Researched medical claims
- Contacted insurance companies to check patient coverage
- Worked closely with computer system Resource and Patient Management System (RPMS)
- Worked with outside entities to resolve issues with billing, claims and payments.
- Developed and documented collection procedures and policies to comply with government regulations.
Nursing Assistant
St. Lukes Community Hospital
07.2015 - 07.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Medical Coding
Career Step
Online Schooling09.2020
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO06.2013
High School Diploma -
St Ignatius High School
Saint Ignatius, MT06.2003
Skills
- EMR
- Customer Satisfaction
- Appointment Confirmation
- Scheduling Diagnostic procedures
- Registration and admissions
- Medical charting
- Epic systems
- RPMS-Indian Health System
- Phone and email etiquette
- Payment processing through Web Collect
- Friendly and outgoing
- Verbal and written communication
- Meditech systems
Timeline
Patient Access Scheduler
R1 RCM Holdco, Inc.
08.2021 - Current
Patient Account Representative
CSKT Tribal Health
07.2017 - 07.2021
Nursing Assistant
St. Lukes Community Hospital
07.2015 - 07.2017
No Degree - Medical Coding
Career Step
Associate of Science - Health Administration
Colorado Technical University
High School Diploma -
St Ignatius High School
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