Amanda Sanchez
Dallas,TX
Summary
Diligent logistics operations manager with proven history of optimizing service operations and enhancing client satisfaction. Successfully managed teams to ensure streamlined processes and problem resolution. Demonstrated organizational and leadership skills in coordinating service delivery and fostering team productivity.
Overview
11
11
years of professional experience
Work History
Service Coordinator Manager
Vaisala
Woburn, Ma
12.2019 - Current
- Analyzed service metrics to identify areas for performance improvement and strategic planning.
- Implemented scheduling systems to optimize resource allocation and reduce downtime.
- Supervised daily operations ensuring compliance with service delivery standards.
- Developed training materials for new hires, improving onboarding process effectiveness.
- Led initiatives to streamline processes, resulting in increased client satisfaction rates.
- implemented online payment systems to eliminate customer sensitive personal information from being documented
- Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
- Managed a team of service coordinators, ensuring effective workload distribution and optimal use of resources.
Assembler/Quality inspection
Ksaria
Methuen, Ma
12.2017 - 12.2019
- Use of schematics to assemble, test and package LC/MS hardware
- Works in the fiber optic/copper area, doing terminations of cables and working with epoxies.
- Carried out visual inspection and accurate measurements with the help of measuring tools and gauging devices.
Quality Control Lead
Metrigraphics
Lowell, Ma
03.2015 - 01.2017
- Working with thin films, gold, and other hazardous chemicals used to transmit positive and negative images onto glass
- Following detailed drawings and written instructions to inspect a final product
- Using a built-in microscope to perform inspection of chips and glass
- Operated and maintained complex laboratory equipment, enhancing operational efficiency.
Education
BBA -
University of Massachusetts Lowell
Lowell, Ma04-2026
Vocational High School Diploma - Electronics/Programming and web Program
Greater Lowell Technical High School
05-2016
Skills
- Compliance monitoring
- SalesForce
- Microsoft Copilot
- Microsoft Suite
- Relationship building
- Goals and performance
- Staff management
- Team training
- Product knowledge
- SAP
- Account management
Timeline
Service Coordinator Manager
Vaisala
12.2019 - Current
Assembler/Quality inspection
Ksaria
12.2017 - 12.2019
Quality Control Lead
Metrigraphics
03.2015 - 01.2017
Vocational High School Diploma - Electronics/Programming and web Program
Greater Lowell Technical High School
BBA -
University of Massachusetts Lowell