Amanda Santiago
Mesa,AZ
Summary
Results-driven professional with a strong focus on detail orientation and multitasking in fast-paced environments. Committed to resolving customer inquiries and managing cash reconciliation to support operational success.
Overview
14
14
years of professional experience
Work History
Service Professional
Olive Garden - Darden Restaurants
Gilbert, Arizona
04.2012 - Current
- Provided attentive guest service while managing multiple tables in fast-paced environment to enhance customer experience.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Assisted coworkers during high-volume shifts to sustain operational efficiency and improve team workflow.
- Followed procedures for food safety, cash handling, order accuracy, and responsible alcohol service.
Restaurant Manager
Olive Garden - Darden Restaurants
Mesa, Arizona
06.2024 - 07.2025
- Managed daily restaurant operations, including staffing, shift execution, guest service, and compliance.
- Used P&L results and operating reports to identify variances, manage costs, and support profitability goals.
- Managed inventory and labor deployment to align operational needs with financial targets.
- Developed supportive, results-driven team environment that fostered employee development and collaboration.
- Oversaw cash-handling and reconciliation procedures, ensuring accurate register accountability and timely deposits.
Auto Collections Specialist
JPMorgan Chase
Tempe, Arizona
02.2021 - 02.2022
- Managed delinquent auto-loan accounts, contacting customers to discuss past-due balances and payment options, ultimately facilitating timely debt resolution.
- Negotiated payment arrangements within company guidelines, addressing customer needs while minimizing account risk and achieving collection objectives.
- Identified and investigated discrepancies in customer accounts by reviewing payment histories and transaction details, resolving issues efficiently to maintain account accuracy.
- Protected confidential financial information and followed applicable compliance, verification, and collection procedures.
Education
High School Diploma -
Charter Oak High School
Covina, CA06-2010
Skills
- Customer Service and Relationship Management
- Cash Handling and Reconciliation
- Problem Resolution
- High-Volume Operations
- Detail Oriented
- Multitasking capacity
- Team collaboration
- Time management
Timeline
Restaurant Manager
Olive Garden - Darden Restaurants
06.2024 - 07.2025
Auto Collections Specialist
JPMorgan Chase
02.2021 - 02.2022
Service Professional
Olive Garden - Darden Restaurants
04.2012 - Current
High School Diploma -
Charter Oak High School