Amanda Scott
Cleveland,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
National Recovery Service
Cleveland , Tennessee
09.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Manager
Elijah’s Dream Compassionate Care
Old Fort, Tennessee
02.2020 - 09.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Officer Manager
Cleveland Family Healthcare
Cleveland , Tennessee
11.2015 - 02.2020
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Arranged corporate and office conferences for company employees and guests.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Nursery Teacher
North Cleveland Baptist
Cleveland , Tennessee
06.2008 - 11.2015
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Allowed for ample outdoor recreation time to support physical development.
Education
High School Diploma -
Walker Valley High School
Cleveland, TN05.2008
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Account Management
- Customer Service and Assistance
- Inbound and Outbound Calling
- Policy and Procedure Adherence
- Solving Customer Concerns
Timeline
Customer Service Representative
National Recovery Service
09.2020 - Current
Office Manager
Elijah’s Dream Compassionate Care
02.2020 - 09.2020
Officer Manager
Cleveland Family Healthcare
11.2015 - 02.2020
Nursery Teacher
North Cleveland Baptist
06.2008 - 11.2015
High School Diploma -
Walker Valley High School
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