Amanda Kowing
Woodward,OK
Summary
Detail-oriented Title Clerk with strong skills in title processing and customer service. Proven ability to manage inquiries and enhance satisfaction through accurate information delivery.
Overview
15
15
years of professional experience
Work History
Title Clerk
Woodward Tag Agency
Woodward, OK
05.2020 - Current
- Processed vehicle titles and registrations accurately, ensuring compliance with state regulations.
- Coordinated title transfers for customers, enhancing overall service efficiency and satisfaction.
- Utilized electronic filing systems to maintain organized records of all title transactions.
- Trained new employees on title processing procedures and best practices for accuracy.
- Collaborated with local government agencies to streamline title approval processes, improving workflow efficiency.
- Managed customer inquiries regarding title statuses, providing timely updates and resolutions.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Sales Associate
Stage Stores
Woodward, OK
06.2015 - 04.2020
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained visual merchandising standards to showcase products effectively and attractively.
- Processed transactions accurately and efficiently, ensuring smooth checkout operations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on customer service protocols and product knowledge for operational excellence.
- Led promotional events that increased customer engagement and drove foot traffic to the store.
Customer Service Representative
Beaver Express
Woodward, OK
03.2011 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Woodward High School
Woodward, OK05.1994
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Temporary tags
- Renewals management
- Data entry
- Attention to detail
- Excellent communication
- Multitasking
- Verification
- Teamwork
- Problem-solving
- Reliability
- Effective communication
Timeline
Title Clerk
Woodward Tag Agency
05.2020 - Current
Sales Associate
Stage Stores
06.2015 - 04.2020
Customer Service Representative
Beaver Express
03.2011 - 03.2020
High School Diploma -
Woodward High School