Amanda Segovia
San Antonio,Texas
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Manager
Asset Living
2023.08 - 2026.04
- Directing our team to meet or exceed occupancy goals
- Developed and executed strategic marketing plans to attract prospective residents. Includes managing online listings, and social media campaigns.
- Handled the Onboarding process: overseeing the entire resident lifecycle from the initial property tour, through background checks and application approvals, to the final lease signing and move-in day.
- Conflict Resolution: Acting as the primary point of contact for resident complaints, disputes, or specialized lease violations, ensuring issues are resolved professionally and legally.
- Ensured all leasing documentation, tenant files, and renewals are legally compliant, accurate, and properly logged in the property management software (OneSite)
- Overseeing the collection of rent, security deposits, and application fees.
- Reporting-Prepare regular performance reports (occupancy, traffic, renewals, and marketing for the property manager or corporate stakeholders.
- Coordinated closely with the maintenance supervisor to ensure vacant units are turned over quickly ('make ready') for new move in's.
Associate Team Leader
H&R Block
2021.12 - 2023.05
- Seasonal, frontline leadership role responsible for the daily operations of a single retail tax office. Primary onsite contact and 'face of the office' during the busy tax season.
- Leading from the front desk
- Appointment management
- Document and File Handling
- Team support and Daily Leadership
- Client Escalations and Problem Solving
- Payment and Point of Sale
- Client outreach and Retention
Medical Receptionist
Lehaman Dermatology
2015.08 - 2020.02
- Managed patient scheduling and optimized appointment flow to enhance office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with privacy regulations.
- Coordinated communication between patients and medical staff, addressing inquiries and resolving issues promptly.
- Implemented new check-in procedures that improved patient wait times and streamlined front desk operations.
- Initiate Prio-authorizations for patient medications.
- Call pharmacies to give new or refill prescriptions for patients.
Education
some college
South Plains College
Levelland, Texasundefined
Lubbock High School
Lubbock, TexasSkills
- Communication and Resident Relations
- Social media marketing
- Maintaining occupancy levels
- Microsoft office
- Property showing
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Healthcare experience
- Electronic charting
- Managing patient records
- Insurance verification
Certification
Certified in Basic Phlebotomy
Languages
Spanish
Limited Working
Timeline
Leasing Manager
Asset Living
2023.08 - 2026.04
Associate Team Leader
H&R Block
2021.12 - 2023.05
Medical Receptionist
Lehaman Dermatology
2015.08 - 2020.02
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Lubbock High School
some college
South Plains College