Mwauka Kazadi
Cleveland
Summary
Personable and organized individual with proven ability to build and maintain strong tenant relationships. Possesses knowledge in property management and leasing agreements, coupled with strong negotiation and communication skills. Aiming to enhance community satisfaction and occupancy rates through strategic tenant management and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Leasing Manager
K&D Group
11.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients and residents through exceptional customer service, resulting in increased lease renewals.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Sales & Leasing Consultant
K&D Group
07.2022 - 11.2024
- Prepare tenants for move-in and move-out, preparing and obtaining all necessary documentation
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
Host
Bartleby
10.2022 - Current
- Responsible for seating100+ customers an evening
- Maintaining knowledge of the menu and possible allergens as well as making order suggestions
- Giving a warm and welcoming greeting to ensure their experience starts well from the door
Club Associate
Firestone Country Club
06.2021 - 06.2022
- Provide accurate & timely customer service to members & guests
- Superior service to upwards of300+ members & guests regularly
- Memorization & preparation of bar service menu
Host & Service Member
Topgolf
02.2021 - 01.2022
- Simultaneously manage & maintain multiple customer groups, providing excellent customer satisfaction
- Encouraged guests to engage in available activities
- Provide organized service to guests with meal/drink orders as well as additional accommodations
Advertising/Fundraising Intern
Let's Grow Together
01.2021 - 12.2021
- Create fliers & memorandums regarding available Garden
- Social media messages & posts for community engagement
- Participated in grant application process on behalf of coalition
- Participate in brain-storming & formatting budget
- Community outreach & research for efficiencies
Education
Bachelor of Science - Public Health, Community-Based Health, Outreach & Development
Kent State University
12.2021
Skills
- Customer relations
- Robust communication skills
- Resident relations
- Strong work ethic
- Clerical skills
- Willingness to learn and quick learning ability
- Maintaining closing ratios
- Independent and collaborative working
- Property management
- Fair housing laws
- Time management and task prioritization
- Event planning
Timeline
Leasing Manager
K&D Group
11.2024 - Current
Host
Bartleby
10.2022 - Current
Sales & Leasing Consultant
K&D Group
07.2022 - 11.2024
Club Associate
Firestone Country Club
06.2021 - 06.2022
Host & Service Member
Topgolf
02.2021 - 01.2022
Advertising/Fundraising Intern
Let's Grow Together
01.2021 - 12.2021
Bachelor of Science - Public Health, Community-Based Health, Outreach & Development
Kent State University
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