Amanda Shepherd
Woods Cross,UT
Summary
Compassionate Certified Medical Assistant with proven expertise in patient care coordination and medical record management. Demonstrates efficiency in managing multiple tasks while executing clinical procedures with precision. Recognized for leadership abilities and commitment to fostering patient comfort and team effectiveness. Committed to continuous professional development and delivering high-quality care.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
University of Utah Hospitals and Clinics
Farmington, Utah
08.2019 - Current
- Led patient intake processes, ensuring efficient and accurate health history collection.
- Developed and implemented infection control protocols, enhancing patient safety.
- Administered medications under physician's supervision.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Mentored team members, leading to increased team productivity and service levels.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Pediatric Medical Assistant & Team Lead
University of Utah School of Medicine
Salt Lake City, Utah
05.2014 - 08.2019
- Led patient intake processes, ensuring efficient and accurate health history collection.
- Implemented infection control and safety protocols.
- Explained treatment procedures and physicians' instructions.
- Coordinated patient follow-up and appointment scheduling to enhance care continuity.
- Provided emotional support and reassurance to young patients and their families.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored team members, leading to increased team productivity and service levels.
Medical Assistant
Gut Whisperer
Riverton, Utah
08.2012 - 05.2014
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Optimized supply ordering processes, maintaining essential inventory levels.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT04-2022
Bachelor of Science - Human Development & Family Studies
University of Utah
Salt Lake City, UT04-2017
Certificate - Medical Assistant Certification
Salt Lake Community College
Salt Lake City, Utah12-2012
Skills
- Patient Care Coordination
- Leadership and Team Management
- Multitasking and organization
- Communication and Empathy
- Coaching and mentoring
- Conflict resolution
- Electronic Health Records Management
- HIPAA protocols
- Infection Control Protocols
- Health literacy
References
References available upon request.
Timeline
Certified Medical Assistant
University of Utah Hospitals and Clinics
08.2019 - Current
Pediatric Medical Assistant & Team Lead
University of Utah School of Medicine
05.2014 - 08.2019
Medical Assistant
Gut Whisperer
08.2012 - 05.2014
Bachelor of Science - Psychology
University of Utah
Bachelor of Science - Human Development & Family Studies
University of Utah
Certificate - Medical Assistant Certification
Salt Lake Community College
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