Amanda Shockley
Buckeye,AZ
Summary
Dynamic and adaptable Medical Assistant with extensive experience at Planned Parenthood of Arizona, adept in patient education and HIPAA compliance. Demonstrated initiative by mentoring new staff and streamlining patient flow, significantly enhancing clinic efficiency. Excels in medical office administration and fostering patient relations, ensuring high levels of care and confidentiality.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Planned Parenthood of Arizona
09.2012 - 10.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Served as mentor to new employees.
- Assisted with surgical procedures.
- Coordinated patient flow of daily operations in the clinic.
- Assisted in inventory management, ordering supplies monthly to maintain adequate stock levels for clinical operations.
- Provided patients with reproductive and pregnancy education and options.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed random paper chart audits.
- Obtained payments from patients and scanned identification and insurance cards.
- Lab duties included obtaining urine and blood specimens
Reproductive Health Assistant
Planned Parenthood of the Pacific Southwest
02.2010 - 05.2012
- Obtained patient vitals and intake interviews for Clinicians
- Lab work included specimen collection, labeling and requisitions
- Intramuscular injections per clinicians orders
- Ensured clean and sanitary exam rooms with proper set up according to individual clinician's needs.
- Assisted clinicians during procedures such as Pap Smears, birth control device placement and colposcopies.
- Promoted to clinic mentor and ensured all new employees competencies in all skill sets in accordance with proper protocols and procedures.
- Responsible for taking inventory and ordering all supplies in adherence to monthly budget.
- Greeted patients at check in and prepared paper charts.
- Provided patient reproductive health care education in birth control and pregnancy options as well as information on any relevant procedures.
- Assisted clinic with transition from paper charts to EMR.
Reproductive Healthcare Asistant
Health Works of the Central Coast
01.2009 - 12.2009
- Patient intake interviews included welcoming the patient and taking vitals, providing education and lab testing as needed.
- Ensured proper patient flow and triage to create steady and swift flow of patients with correct clinician.
- Exam room preparation and set up of necessary equipment. As well as ensuring sanitary clean up.
- Lab duties included urine and blood collection. Created paper requisitions for any outgoing specimens.
- Sanitation of clinic equipment in autoclave.
Education
Bachelor of Science - Retailing And Consumer Science
University of Arizona
Tucson, AZ05-2002
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment scheduling
- Documentation
- Patient relations
- Medical office administration
Timeline
Medical Assistant/Receptionist
Planned Parenthood of Arizona
09.2012 - 10.2013
Reproductive Health Assistant
Planned Parenthood of the Pacific Southwest
02.2010 - 05.2012
Reproductive Healthcare Asistant
Health Works of the Central Coast
01.2009 - 12.2009
Bachelor of Science - Retailing And Consumer Science
University of Arizona
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