Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Mid-Columbia Center For Living
05.2023 - 07.2024
Developed and implemented comprehensive case management plans to address enhanced care service and outreach client needs and goals.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Facilitated daily psychiatric therapeutic groups to clients, promoting progress towards behavioral goals.
Maintained accurate documentation on all cases, preparing clinical notes daily to ensure compliance with regulations and confidentiality requirements.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Medication Coordinator
ColumbiaCare Services Inc.
12.2020 - 05.2023
Managed and maintained medication inventory, orders and dispensing for psychiatric treatment program with nine residential beds and three crisis beds.
Coordinated client's health management including communication with prescribers, appointment scheduling and advocating for prompt and proper medical treatment for each client.
Provided therapeutic support to clients, teaching medication administration, emotional and mental coping skills, activities of daily living and active goal setting.
Shelter Staff
Hood River Shelter Services
11.2020 - 03.2022
Assisted in set up and breakdown of seasonal warming shelter, coordinating and organizing donations and volunteers.
Managed intake and registration for shelter guests.
Coordinated resources to provided meals, clothing and hygiene supplies for guests.
Provided mental health support for guests in crisis and coordinated resources for mental, medical and dental healthcare.
Owner/Operator
Lost Hope Barbershop
09.2017 - 01.2022
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed day-to-day business operations.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Transportation Liaison
MEDCURE, INC
06.2016 - 03.2017
Coordinated and schedule transportation of all donors to regional facilities nationwide.
Audited all documentation pertaining to transportation, including proofing and approving death certificates, transit permits and supporting legal documents.
Managed and maintained transportation driver's schedules and hours.
Dispatched drivers and mortuary transport companies nationwide.
Navigated and utilized internal database and electronic calendars to keep electronic copies of all donor's legal documents and medical records.
Associate Manager
CENTURION GROUP DC, LLC
11.2012 - 04.2015
Handled daily operational administration for the office.
Managed team's calendar.
Assisted team with projection management and scheduling.
Assisted with data entry into internal database for all projects.
Assisted with research and social media management for the firm.
Organized and maintained quarterly lobbying reports for clients.
Receptionist
IMMORTAL BELOVED
02.2010 - 04.2013
Scheduled appointments and maintain and update appointment calendars.
Received payment and record receipts for services.
Organized, ordered and maintained all stock, including retail and backbar products.
Collected, sorted and distributed mail, messages and deliveries.
Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Education
Journalism
Truman State University
Kirksville, MO
Wilderness Leadership And Experiential Education
Mount Hood Community College
Gresham, OR
Skills
Organization and Multitasking
Interdisciplinary Collaboration
Multi-line Phone Systems
Administrative Experience
Case Management
Case Documentation
Documentation And Reporting
Care Coordination
Client Advocacy
Certification
MHACBO Qualified Mental Health Associate (QMHA-R)
Wilderness First Responder (WFR) - Wilderness Medical Institute.
First Aid, CPR, and AED Certification - American Red Cross.
Timeline
Case Manager
Mid-Columbia Center For Living
05.2023 - 07.2024
Medication Coordinator
ColumbiaCare Services Inc.
12.2020 - 05.2023
Shelter Staff
Hood River Shelter Services
11.2020 - 03.2022
Owner/Operator
Lost Hope Barbershop
09.2017 - 01.2022
Transportation Liaison
MEDCURE, INC
06.2016 - 03.2017
Associate Manager
CENTURION GROUP DC, LLC
11.2012 - 04.2015
Receptionist
IMMORTAL BELOVED
02.2010 - 04.2013
MHACBO Qualified Mental Health Associate (QMHA-R)
Wilderness First Responder (WFR) - Wilderness Medical Institute.
First Aid, CPR, and AED Certification - American Red Cross.
Journalism
Truman State University
Wilderness Leadership And Experiential Education
Mount Hood Community College
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