Amanda Smith
Brownfield
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Package Delivery Driver
ARK Services - FedEx
Wilson
2025.10 - 2025.12
- Delivered packages efficiently to designated addresses within scheduled time frames.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Inspected packages for damage and ensured proper handling during transport.
- Demonstrated professionalism and positive attitude in customer interactions.
- Used problem-solving skills to address and navigate delivery challenges.
- Prioritized urgent deliveries according to company guidelines.
- Collaborated with team members to improve delivery processes and efficiency.
CDL Class A Truck Driver
US Xpress
Henderson
2024.05 - 2025.06
- Conducted pre-trip and post-trip inspections on vehicles for compliance and safety.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Provided courteous service to customers during pickups and deliveries.
- Communicated with dispatch personnel regarding pickup and delivery information and changes in schedules.
- Assisted in maintaining inventory records for each shipment loaded and unloaded from trailer.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
CDL Class A Truck Driver/Transportation Dispatcher
Smithfield Foods, Inc
Tarboro
2023.11 - 2024.05
- Achieved increased productivity for the transportation team by coordinating tasks effectively and minimizing downtime.
- Improved load scheduling efficiency by prioritizing based on equipment accessibility and shipment urgency.
- Streamlined operations through effective communication across departments.
- Delivered exceptional customer service by responding to inquiries and complaints in a timely manner.
- Completed administrative duties including filing, database updates, and document preparation for management.
- Optimized planning and scheduling processes with diverse software tools
CDL Class A Truck Driver
New Prime Inc.
Pittston
2022.05 - 2023.07
- Achieved a flawless driving record through unwavering commitment to safety and traffic law compliance.
- Identified and rectified maintenance issues via detailed pre-trip inspections, enhancing truck operational efficiency.
- Strengthened customer relations by leveraging active listening and inquiry skills to address needs effectively.
- Operated Class A tractor-trailer trucks to transport goods over long distances.
- Processed shipment documents neatly and efficiently for each load.
COVID-19 Data Entry Staff Member
OIC Family Medical Center
Rocky Mount
2021.09 - 2022.03
- Achieved timely and accurate documentation of classified information, enhancing system reliability.
- Produced comprehensive statistical reports from databases, driving informed decision-making.
- Captured vital information on essential records, supporting operational integrity.
- Delivered outstanding customer service, fostering positive client relationships.
- Executed data entry, handled phone inquiries, and maintained up-to-date patient demographics.
- Improved overall efficiency by optimizing workflows in collaboration with colleagues.
Certified Peer Support Specialist
New Beginnings Of NC
Rocky Mount
2021.02 - 2021.02
- Achieved positive client relationships by creating a safe and supportive environment.
- Delivered effective crisis intervention services for individuals in need of emotional and mental health support.
- Enhanced client well-being through targeted guidance and counseling in both individual and group settings.
- Identified and addressed clients' needs, strengths, and resources through comprehensive assessments.
- Increased organizational visibility through proactive outreach efforts.
- Empowered individuals on their recovery paths by sharing essential recovery and wellness principles.
Personal Care Assistant
Private Home
Zebulon
2019.12 - 2020.01
- Cultivated a positive and trusting relationship with client to enhance support services.
- Guided young professional adult in achieving independence through tailored assistance.
- Actively listened to patient needs, responding with empathy and care.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
Licensed Nursing Assistant
Merrimack County Nursing Home
Boscawen,
2015.02 - 2019.08
- Achieved effective implementation of care plans through teamwork.
- Enhanced patient comfort by providing personal hygiene support.
- Elevated patient care standards through dedicated service.
- Fostered seamless communication between departments to improve care coordination.
- Trained new staff on fundamental caregiving practices and facility protocols.
- Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Licensed Nursing Assistant
Hillsborough County Nursing Home
Goffstown
2008.02 - 2008.04
- Achieved high standards of patient care through adherence to company guidelines.
- Enhanced patient safety and comfort by responding to needs in a timely manner.
- Fostered effective communication with supervising nurses to address patient concerns.
- Documented patient information accurately in electronic health records.
- Trained new staff on fundamental caregiving practices and facility protocols.
- Kept accurate records of patient's progress notes, treatments given and other pertinent information.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Certified - Peer Support Specialist
NC HOPE
2019.01 - 2019.02
John Stark Regional High School
Weare, NHSkills
- Customer service
- Safe driving
- Time management
- Effective problem solving
- Team collaboration
- Attention to detail
- Punctuality
- Adaptability and flexibility
- Reliability
- Interpersonal skills
- Clean MVR
- Dependability and honesty
- Documentation
- HIPAA compliance
- Effective communication
- Data entry
- Professionalism
Accomplishments
- Safe Driver Award
Certification
- CDL Class A
- Certified Peer Support Specialist
- Tanker Endorsement
- Manual Transmission Trucks
- Automatic Transmission Trucks
References
References available upon request.
Timeline
Package Delivery Driver
ARK Services - FedEx
2025.10 - 2025.12
CDL Class A Truck Driver
US Xpress
2024.05 - 2025.06
CDL Class A Truck Driver/Transportation Dispatcher
Smithfield Foods, Inc
2023.11 - 2024.05
CDL Class A Truck Driver
New Prime Inc.
2022.05 - 2023.07
COVID-19 Data Entry Staff Member
OIC Family Medical Center
2021.09 - 2022.03
Certified Peer Support Specialist
New Beginnings Of NC
2021.02 - 2021.02
Personal Care Assistant
Private Home
2019.12 - 2020.01
Certified - Peer Support Specialist
NC HOPE
2019.01 - 2019.02
Licensed Nursing Assistant
Merrimack County Nursing Home
2015.02 - 2019.08
Licensed Nursing Assistant
Hillsborough County Nursing Home
2008.02 - 2008.04
John Stark Regional High School