Amanda Smithee
Supervisor
Wichita Falls,TX
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Texas Diesel Core Buyers
Wichita Falls, TX
09.2015 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Accomplished multiple tasks within established timeframes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Supervisor
TTEC
Remote, Indiana
09.2021 - 11.2024
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Generated reports detailing findings and recommendations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained database systems to track and analyze operational data.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Devised and implemented processes and procedures to streamline operations.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT 01.2025 - 02.2026
High School Diploma -
San Marcos High School
San Marcos, TX 08.2004 - 05.2008
Skills
Microsoft Office
Microsoft Excel
Training and Mentoring
Staff management
Training and mentoring
Processes and procedures
Business administration
Verbal and written communication
Documentation and reporting
KPI tracking
Data analysis
Project management
Awards
Dynamic Delivery, TTEC, 2024
Dynamic Delivery Winner 2024
Celebrates employees who deliver transformative customer experiences and smiles to our clients and team members every day.
Timeline
Bachelor of Science - Software Engineering
Western Governors University
01.2025 - 02.2026
Supervisor
TTEC
09.2021 - 11.2024
Manager
Texas Diesel Core Buyers
09.2015 - Current
High School Diploma -
San Marcos High School
08.2004 - 05.2008
Similar Profiles
Glenda MaloneGlenda Malone
Office Manager at Core BuyersOffice Manager at Core Buyers
Lindsey YoungLindsey Young
Accountant at Texas Diesel PowerAccountant at Texas Diesel Power
Roberto Toirac GonzalezRoberto Toirac Gonzalez
CDL Truck Driver at Core Trucking Co Of TexasCDL Truck Driver at Core Trucking Co Of Texas
Caylin BrownCaylin Brown
Assistant Manager at Buffalo Wild WingsAssistant Manager at Buffalo Wild Wings
Dominic BrewerDominic Brewer
Asphalt Plant Manager at Al HelmcampAsphalt Plant Manager at Al Helmcamp