Amanda S. Rydl
Ankeny,IA
Summary
Results-driven Assistant General Manager experienced in overseeing daily operations and managing P&L statements while ensuring policy compliance. Increased operational efficiency and improved team performance through effective staff recruitment, training, and mentoring. Committed to enhancing customer loyalty and fostering positive work environments to drive business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
New England Bowl dba Spare Time Entertainment
West Des Moines, Iowa
01.2024 - 04.2026
- Managed daily operations of entertainment facility ensuring smooth workflow.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Coordinated monthly budgets and managed profit and loss, ensuring consistent achievement of margin targets.
- Assisted in budget preparation and financial reporting processes regularly.
- Oversaw inventory management for bowling equipment and supplies, ensuring optimal stock levels and availability.
- Tracked inventory levels regularly to ensure stock availability and placed orders for new stock.
- Maintained customer relations by addressing inquiries and promptly resolving issues to enhance satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Facilitated team meetings to enhance communication and collaboration among staff.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
General Manager
The Other Place
Ankeny, IA
01.2017 - 01.2024
- Generated revenue by consistently exceeding daily, weekly, and monthly sales targets while maintaining overhead costs and reducing employee turnover.
- Provide leadership and guidance for a cross-functional team of employees responsible for managing the front and back of the house to ensure compliance with company policies, regulations, and safety guidelines.
- Managed daily operations, ensuring compliance with policies and safety standards to create a secure environment.
- Oversaw daily operations, enhancing efficiency and quality standards to improve overall service delivery.
- Executed strategies to enhance operational efficiency in restaurant operations. by executing restaurant opening and closing procedures.
- Supervised staff training programs to enhance employee skills and performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to boost customer satisfaction and loyalty, fostering repeat business.
- Coordinated inventory management processes to maintain optimal stock levels.
- Conducted facility walk-throughs to assess cleanliness and preparedness at the beginning and end of each shift.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Uphold the financial infrastructure by accurately processing deposits.
- Created monthly reports for senior management summarizing operational performance metrics.
Medical Administrative Assistant
Midwest Ambulance Service
Ankeny, IA
01.2012 - 01.2018
- Managed medical billing and coding, accounts payables and receivables, denial claims, probate filings, invoicing, and collections to uphold financial accuracy.
- Managed insurance filings for Medicare, Medicaid, and Private Insurance using both HICFA 1500’s and electronic billing.
- Demonstrated expert knowledge of billing guidelines and ICD-9 and ICD-10 coding.
- Identified payer sources, verified insurance eligibility, and confirmed authorizations to facilitate accurate billing.
- Update financial information and collect patient copays and balances to maintain a revenue stream.
- Enforced standard operating procedures to ensure operational consistency and support quality patient care.
- Oversaw A/P, A/R, and recordkeeping to maintain financial integrity.
- Led office administration, customer relations, and financial management functions to ensure efficient workflow planning, office activities, and quality patient care.
- Worked independently with Biomedical Technicians to ensure work is being completed within the timeframe set forth by EMSAR Corporation and its vendors.
- Ensured the highest level of quality and service by conducting annual audits with EMSAR Corporate.
Education
Certification - Audiometry, Drug Screening, E Screening, Pulmonary Function, Breath Alcohol Testing, CPR
Certified Nursing Assistant
Skills
- Overseeing daily functions, ensuring policy compliance, managing P&L statements, controlling costs (labor/food/inventory), and setting budgets
- Recruiting, training, and mentoring staff to improve performance and retention, while addressing customer needs to boost loyalty
- Operational efficiency
- Staff training
- Compliance oversight
- Financial reporting
- Team building
Certification
- Certified Nursing Assistant
- Certified in Audiometry
- Drug Screening
- E Screening
- Pulmonary Function
- Breath Alcohol Testing
- CPR
References
References available upon request.
Timeline
Assistant General Manager
New England Bowl dba Spare Time Entertainment
01.2024 - 04.2026
General Manager
The Other Place
01.2017 - 01.2024
Medical Administrative Assistant
Midwest Ambulance Service
01.2012 - 01.2018
Certification - Audiometry, Drug Screening, E Screening, Pulmonary Function, Breath Alcohol Testing, CPR
Certified Nursing Assistant