Amanda Stiffler
Lakewood,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Years of multitasking, organization, and working under pressure.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Reserve Orthodontic Laboratory
Medina, OH
06.2021 - 08.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Investigated irregularities in customer accounts which required additional research.
- Prepared weekly, monthly summaries of revenue generated from billed services, products.
- Reviewed and processed billing invoices to ensure accuracy.
- Prepared and maintained detailed financial records.
- Developed monthly statements for customers and tracked payment history.
- Researched discrepancies in billing data, identified errors, and corrected them.
- Performed collections on past due accounts by following up with customers via phone or email.
- Processed credit card payments from customers using online payment systems.
Server/Bartender
Longhorn Steakhouse
Medina, OH
08.2013 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Medina High School
Medina, OHSkills
- Invoice Processing
- Filing
- Office Administration
- Bookkeeping
- Multitasking and Prioritization
- Highly Organized
- Strong Problem Solver
- Able to grasp new concepts quickly
References
References available upon request.
Timeline
Administrative Assistant
Reserve Orthodontic Laboratory
06.2021 - 08.2023
Server/Bartender
Longhorn Steakhouse
08.2013 - Current
High School Diploma -
Medina High School
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