Amanda Strazicich
Irving
Summary
Detail-oriented professional with strong customer service skills, known for enhancing customer satisfaction and streamlining operations. Committed to delivering efficient transaction processing and fostering team collaboration. Proactive leader with a background in customer service and coaching. Skilled in problem-solving and analytical thinking, contributing to improved performance and customer retention through effective training and mentorship.
Overview
4
4
years of professional experience
Work History
Lead Teller
Credit Union of Texas
Dallas, TX
02.2025 - Current
- Managed teller operations on a daily basis to maintain compliance and operational integrity.
- Conducted training sessions for new tellers, focusing on customer service strategies and transaction protocols.
- Processed a variety of transactions, including deposits, withdrawals, and loan payments efficiently.
- Resolved member inquiries and concerns to enhance overall customer satisfaction and retention.
- Conducted regular audits of cash drawer balances to maintain accuracy and enhance operational efficiency.
- Oversaw the refilling of ATM canisters with funds, facilitating a seamless validation process.
- Analyzed customer preferences to deliver targeted product suggestions, driving increased branch sales.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Analyzed munitions asset inventory through detailed audits, guaranteeing alignment with regulatory requirements.
Teller
Credit Union of Texas
Dallas, TX
02.2024 - Current
- Processed member transactions accurately and efficiently, ensuring high levels of customer satisfaction.
- Assisted customers with account inquiries, providing timely and comprehensive support.
- Maintained cash drawer integrity through precise balancing and reconciliation procedures.
- Implemented cross-selling techniques to enhance product awareness among members.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Caregiver
Liberty Senior Care Homes
Keller, TX
01.2022 - 02.2024
- Provided compassionate care to residents, enhancing quality of life and emotional well-being.
- Assisted with daily living activities, promoting independence and dignity for residents.
- Ensured safety and cleanliness of living environments, adhering to health regulations and standards.
- Monitored resident health conditions, documenting changes and communicating with healthcare professionals.
- Implemented engaging activities that fostered social interaction among residents, improving community atmosphere.
- Advocated for resident rights and preferences, ensuring their voices were heard in care decisions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Accounting
Africa University
ZweSkills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Coaching and mentoring
- Analytical thinking
- Quality control
- Commercial banking
- Policy adherence
- Data entry
Timeline
Lead Teller
Credit Union of Texas
02.2025 - Current
Teller
Credit Union of Texas
02.2024 - Current
Caregiver
Liberty Senior Care Homes
01.2022 - 02.2024
Accounting
Africa University