Amanda Strickler
Staunton,VA
Summary
Dedicated Patient Care Coordinator with proven skills in patient scheduling, HIPAA compliance, and effective communication. Committed to enhancing patient experiences and streamlining operations.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Augusta Audiology Associates
Fishersville, VA
02.2021 - Current
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
- Facilitated patient intake processes, ensuring accurate data collection and documentation compliance.
- Assisted in patient communication, addressing inquiries and providing support for hearing aid services.
- Collaborated with audiologists to streamline referral processes and improve patient care pathways.
Associate
The UPS Store 0220
Staunton, VA
04.2005 - 02.2021
- Managed daily operations, ensuring efficient customer service and satisfaction.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demand.
- Trained and mentored new associates on store procedures and customer engagement techniques.
- Developed promotional materials and executed marketing strategies to increase store visibility.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Office Specialists -
Valley Vocational Technical Center
Fishersville, VAHigh School Diploma -
Fort Defiance High School
Fort Defiance, VA06.1995
Skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- Documentation
- Patient registration
- Filing and recordkeeping
- Payment collection
- Patient outreach and Follow-up
- Organizational standards
Timeline
Patient Care Coordinator
Augusta Audiology Associates
02.2021 - Current
Associate
The UPS Store 0220
04.2005 - 02.2021
Office Specialists -
Valley Vocational Technical Center
High School Diploma -
Fort Defiance High School