Proficent in Microsoft Office
Amanda Teach
Columbus,OH
Summary
Seasoned professional with a robust background in customer service and a proven track record of effective management at Ophthalmic Surgeons and Consultants of Ohio, Inc. Skilled in Microsoft Office, demonstrating exceptional leadership and communication abilities. Excelled in streamlining processes, enhancing client satisfaction, and training teams, showcasing multitasking and detail-oriented capabilities.
Overview
9
9
years of professional experience
Work History
Outbound Referrals Coordinator/Office Assistant
Ophthalmic Surgeons and Consultants of Ohio, Inc.
12.2021 - Current
- Works and communicates in a positive and cooperative manner with management and supervisory staff, medical staff, coworkers, and other healthcare personnel, and patients and their families when providing information and services, seeking assistance and clarification, and resolving problems
- Handles difficult and sensitive situations tactfully
- Handles outgoing referrals processes based off of the preferences of each outside physician’s office
- Handles requesting and sending of patients medical records
- Assists with training of new employees as needed
- Verifies patient demographic information
- Answers multi-line telephone system, takes accurate messages and transfers telephone calls to appropriate person in an efficient manner
- Schedules, cancels, re-schedules appointments as necessary, and identifies emergency calls and schedules appropriately
- Ensure the confidentiality of medical records and patient account information
- Adhere to all policies and procedures as outlined by Ophthalmic Surgeons and Consultants
Scheduler
Ryder Last Mile
06.2021 - 11.2021
- The RLM Scheduler is responsible for providing delivery scheduled dates to end customers as well as resolving inventory and service problems
- Act as liaison to facilitate customer service issue resolution
- Provide Customer Service for multiple Ryder Last Mile clients
Nanny
08.2020 - 04.2021
- Implement daily lesson plans to meet the educational needs of 2 children, ages 18 months and 3 years
- Kept in regular contact with the child's parents with daily conferences and kept a weekly log of the child’s experiences that were given to the parents in order to keep them well informed and confident of my abilities
Lead Pre-Kindergarten Teacher
AcademyOne Childcare and Preschool
09.2018 - 03.2020
- Work as a team to implement daily, weekly and monthly lesson plans to meet the educational needs of 28, 4 to 5-year-old children
- Kept in regular contact with the child's parents with daily conferences and kept a daily log of the child’s experiences that were given to the parents in order to keep them well informed and confident of my abilities
Salary and Driver Service Center Representative
Sedgwick
02.2016 - 08.2018
- Assists callers with questions and aids in solving problems related to their claims
- Files the appropriate claim for the caller based on the information provided
- Educates and informs the caller of the documentation required to process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client necessities and benefit plans, documenting all required details of the call in a concise professional manner
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
Education
Business Management and Leadership -
Capella University
Minneapolis, MN08.2018
Healthcare Management -
South University
Savannah, GA10.2008
Animal Science -
The Ohio State University
Columbus, OH12.2000
Skills
- Extensive customer service background
- Two years of management experience
- Proficient with various computer programs, such as Microsoft Office
- Outstanding training, leadership, and communication skills
- Hardworking, detail-oriented, and able to multitask
Honors
Caring Counts, Outstanding Quality, 99%, 3rd Quarter 2016, Caring Counts, Outstanding Quality, 97%, 2nd Quarter 2017, Caring Counts, Outstanding Quality, 97%, 3rd Quarter 2017, Caring Counts, Outstanding Quality, 97%, 4th Quarter 2017
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchPaid time offPersonal development programsSoftware
EMR
Adobe
Social Media
Google Dive
Compter Literacy
Virtual Collaboration Tools
Project management software
Interests
Singing
Social Media
Animal rescue
Elder and Child Care
Role-playing games
Crosswords
Card games
Cooking and baking
Watching college football
Reading and listing to audio books
DIY projects
Listening to podcasts
Going to concerts
Watching tv and movies
Playing verious video games
Learning new skills
Networking
Volunteering
Timeline
Outbound Referrals Coordinator/Office Assistant
Ophthalmic Surgeons and Consultants of Ohio, Inc.
12.2021 - Current
Scheduler
Ryder Last Mile
06.2021 - 11.2021
Nanny
08.2020 - 04.2021
Lead Pre-Kindergarten Teacher
AcademyOne Childcare and Preschool
09.2018 - 03.2020
Salary and Driver Service Center Representative
Sedgwick
02.2016 - 08.2018
Business Management and Leadership -
Capella University
Healthcare Management -
South University
Animal Science -
The Ohio State University
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