Laurie Mackisey
Bridgeport,CT
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Ophthalmic Surgeons Of Greater Bridgeport
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered phone calls and messages for six physicians.
Ophthalmic Receptionist
Koch Eye Associates
07.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Optometrist Receptionist/Technician
Independant Eyes
02.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Education
Associate of Science - Medical Science
New England Institute of Technology
East Greenwich, RI2013
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Electronic Medical Records
Inpatient Care
Customer Service
Problem-Solving
Patient Referral
Epic Systems
Timeline
Medical Receptionist
Ophthalmic Surgeons Of Greater Bridgeport
02.2023 - Current
Ophthalmic Receptionist
Koch Eye Associates
07.2022 - 12.2022
Optometrist Receptionist/Technician
Independant Eyes
02.2022 - 07.2022
Associate of Science - Medical Science
New England Institute of Technology
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