Amanda Thomas

• Introduced shrink mitigation and safety initiatives within the store, which were subsequently adopted across the market as well as shared with other regions and BUs.
• Reduced shrink percentage in-store from a -2.36% to a -1.58% in 1 year period.
• Committed myself to training and empowering associates to actively engage in shrink mitigation and safety initiatives within the store.
• Supported Market AP Operations when APOL was unavailable, and assisted with leading inventory day execution for multiple stores throughout time.

• Efficiently learned and executed job functions with limited prior exposure, ensuring delivery of results and contributed to overall team success.

• Supported other stores in the market with teaching and training for new to role AP Team Leads.

• Recovered over $19,000 in merchandise across 61 total theft events, demonstrating high adaptability in a high shrink store environment.
• Assisted total AP Team with uncovering 22 internal cases for FY 2023 valuing at over $18,000.
• Supported other store within the market with training for new to role Asset Protection Associates, demonstrating leadership capabilities and proficiency over role responsibilities within just 5 months.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Primarily focused on managing cash operations within the accounting office and ensuring accurate inventory control for Department 82.

• Operated as a Cashier, Customer Service Associate, and Money Center Associate.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Completed financial services for customers, paying attention to KYC prompts and potential fraudulent activity.
• Operated as a CSM in a secondary capacity to cover call-ins, lunches, etc.