Amanda thompson
Front Royal,VA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Southern Craftsmen
Front Royal, VA
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
Gardener
Laburge
White Post, Va
08.2022 - 05.2023
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Planned and planted flower beds and borders according to customer requirements.
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Monitored the health of plants in order to identify any problems with pests or diseases.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
- Harvested fruits and vegetables from the garden when ripe.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
- Built raised beds for vegetable gardens using timber sleepers or bricks.
- Cared for grounds by mulching, aerating, and edging around flower beds and walkways.
- Planted bulbs, bushes, trees and flowers to enhance environment.
Commercial Cleaner
LaBarge Coating
White Post, Va
08.2022 - 05.2023
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Checked all areas of the building for signs of pest infestation and took necessary action if any were found.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
Dishwasher/Line Cook
Paladins bar and grill
Stephens City, VA
07.2020 - 08.2022
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Dishwasher
Front Porch
The Plains, VA
05.2020 - 08.2022
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
Education
High School Diploma -
Warren County
Front Royal, VA06-2012
Some College (No Degree) - Nursing
Lfcc
Middletown, VASkills
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Customer Service
- Money handling abilities
- Critical Thinking
- Adaptive team player
Timeline
Customer Service Representative
Southern Craftsmen
05.2023 - Current
Gardener
Laburge
08.2022 - 05.2023
Commercial Cleaner
LaBarge Coating
08.2022 - 05.2023
Dishwasher/Line Cook
Paladins bar and grill
07.2020 - 08.2022
Dishwasher
Front Porch
05.2020 - 08.2022
High School Diploma -
Warren County
Some College (No Degree) - Nursing
Lfcc