Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Trapuzzano

Canonsburg,PA

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Small Cell & Fiber Account Manager

Trylon TSF
10.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Implemented effective sales strategies to consistently achieve and exceed sales targets.

Small Cell Project Manager

Trylon TSF
07.2023 - 10.2023
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

A&E Specialist

Trylon TSF
05.2021 - 07.2023
  • Assisted in developing company-wide CAD standards to streamline design processes, enhancing productivity across the organization.
  • Created designs and blueprints using CAD according to customer specifications, timelines and supply inventories.
  • Updated existing drawings based on field observations or changes requested by clients or other stakeholders involved in the project.
  • Participated in design review meetings, providing valuable input and feedback to improve overall project outcomes.
  • Reduced drafting errors with thorough quality checks and attention to detail, ensuring accuracy and consistency across projects.
  • Consistently met project deadlines through effective workload prioritization and effective communication with team members.

Asset Integration Technician II

Crown Castle USA
01.2014 - 02.2018
  • Worked with construction managers, engineers, and municipalities to develop telecommunication designs and drawing deliverables
  • Interpret proposed designs and redlines into standard construction deliverables
  • Utilize Crown designated programs to complete assigned tasks within expected timeframes
  • Assist in development of necessary templates used to create civil, mechanical, and electrical designs

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
06-2021

Skills

  • Account management
  • Client relations
  • Revenue growth
  • Contract negotiation
  • Sales forecasting
  • Issue resolution
  • Pipeline management
  • Relationship building
  • Industry trends
  • Business development
  • Project Management
  • Extensive AutoCAD knowledge
  • Salesforce Software

Timeline

Small Cell & Fiber Account Manager

Trylon TSF
10.2023 - Current

Small Cell Project Manager

Trylon TSF
07.2023 - 10.2023

A&E Specialist

Trylon TSF
05.2021 - 07.2023

Asset Integration Technician II

Crown Castle USA
01.2014 - 02.2018

Bachelor of Arts - Psychology

Southern New Hampshire University

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Amanda Trapuzzano