Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amanda Wagner

Toledo,OH
Amanda Wagner

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
years of professional experience

Work History

DoorDash

Food Delivery Driver
04.2022 - Current

Job overview

  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Promedica Physicians Neurology
Toledo, IL

Medical Call Center Representative
03.2021 - 06.2021

Job overview

  • Used computer programs and registration systems to schedule patients for routine and complex appointments
  • Completed clerical duties and tasks for clinic administration.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Costco

Front End Assistant
03.2020 - 02.2021

Job overview

  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Walgreens

Cashier
06.2019 - 03.2020

Job overview

  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise throughout the store.

Self-employeed

Professional House Cleaner
01.2017 - 06.2019

Job overview

  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Managed workload across numerous houses and satisfied customer needs for cleaning standards and details.

Transportation Security Administration, TSA

TSA Agent
02.2015 - 10.2016

Job overview

  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.

Applebee's Grill + Bar

Server
03.2013 - 02.2015

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

ITT Technical Institute
Toledo, OH

from Criminology And Forensic Technology
08.2014

Skills

  • Customer Service
  • Problem-Solving Skills
  • Call Center Operations
  • Investigations and Resolutions
  • Payment Processing
  • Appointment Scheduling
  • Training and Development
  • Calm and Professional Under Pressure
  • Administrative and Office Support

Timeline

Food Delivery Driver

DoorDash
04.2022 - Current

Medical Call Center Representative

Promedica Physicians Neurology
03.2021 - 06.2021

Front End Assistant

Costco
03.2020 - 02.2021

Cashier

Walgreens
06.2019 - 03.2020

Professional House Cleaner

Self-employeed
01.2017 - 06.2019

TSA Agent

Transportation Security Administration, TSA
02.2015 - 10.2016

Server

Applebee's Grill + Bar
03.2013 - 02.2015

ITT Technical Institute

from Criminology And Forensic Technology

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Amanda Wagner