Amanda Waltz
Fort Wayne,IN
Summary
Proven leader in sales and customer service at Press Seal Gasket Corporation, adept in analytics and problem-solving. Excelled in roles from Customer Service to Mortgage Loan Closing Specialist, driving growth and enhancing customer satisfaction. Skilled in multitasking and customer relationship growth, consistently exceeding sales targets and fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
Sales and Customer Service Manager
Press Seal Gasket Corporation
Fort Wayne, IN
08.2023 - Current
- Advises contractors and engineers on product selection, ensuring optimal solutions for job completion and installations
- Resolves customer service issues with efficiency, enhancing satisfaction and maintaining strong client relationships
- Analyzes product data to identify key sales opportunities, driving targeted efforts and increasing sales effectiveness
- Facilitates daily team meetings, leading discussions to set priorities for manufacturing and shipping, and optimizing operational workflows
Mortgage Loan Closing Specialist
PNC BANK
Fort Wayne, IN
05.2019 - 10.2022
- Managed and resolved complex issues to prevent delays in loan closings, ensuring timely and efficient transactions
- Oversaw a pipeline of active deals in the closing stage, maintaining a high level of organization and attention to detail
- Reviewed and interpreted loan and legal documentation, ensuring accuracy and compliance with all requirements
- Collaborated with advisors and colleagues to gather necessary information and meet closing conditions effectively
- Assessed and analyzed risk associated with loan documentation, making informed decisions to safeguard the closing process
- Delivered a five-star customer experience, consistently exceeding client expectations and fostering positive relationships
- Ensured team adherence to bank, state, and federal regulations, maintaining compliance and mitigating potential risks
Marketing Director, Branch Manager, Loan Officer, and Trainer
Fire Police City County FCU
Fort Wayne, IN
01.2012 - 05.2019
- Demonstrated leadership and versatility by holding various key positions, showcasing growth and adaptability within the organization
- Initiated and developed a training program for loan officers, enhancing their skills and expanding loan portfolios
- Originated and made underwriting decisions, ensuring sound financial assessments and risk management
- Managed and expanded the credit union portfolio, including Visa credit card accounts, driving growth and improving portfolio performance
- Analyzed marketing data to guide strategic decisions on promotions, boosting effectiveness and reaching target audiences
- Recruited and onboarded top-tier talent, strengthening the team and contributing to overall organizational success
- Consistently ranked as a top performer, excelling in all aspects of the role and delivering outstanding results
- Assisted hundreds of customers in achieving their personal financial goals, providing tailored solutions and expert advice
- Exceeded aggressive sales and referral targets by proactively matching clients with suitable products and services
Education
Associates Of Applied Science - Business Administration and Accounting
Indiana Business College
Fort Wayne, IN05.2007
Cosmetology -
Anthis Career Center
Fort Wayne, IN05.2005
Skills
- Multitasking
- Time management
- Sales
- Analytics
- Organization
- Credit risk management
- Customer service excellence
- Complaint resolution
- Task prioritization
- Problem resolution
- Product knowledge
- Problem-solving
Timeline
Sales and Customer Service Manager
Press Seal Gasket Corporation
08.2023 - Current
Mortgage Loan Closing Specialist
PNC BANK
05.2019 - 10.2022
Marketing Director, Branch Manager, Loan Officer, and Trainer
Fire Police City County FCU
01.2012 - 05.2019
Associates Of Applied Science - Business Administration and Accounting
Indiana Business College
Cosmetology -
Anthis Career Center
Similar Profiles
Princess Shinnelle HoseinPrincess Shinnelle Hosein
Assistant Manager at Gasket And SealAssistant Manager at Gasket And Seal
Khan WagnerKhan Wagner
Supervisor at Press - SealSupervisor at Press - Seal
GWENDOLYN MADDOX ROGERSGWENDOLYN MADDOX ROGERS
Barista at Local Press, Broken Road CorporationBarista at Local Press, Broken Road Corporation