Amanda Woodland
Nashville,TN
Summary
Driven professional with a track record of optimizing processes and enhancing profitability at Universal Capacity Solutions. Excelled in analytical thinking and problem-solving, significantly reducing bad debt through strategic measures. Skilled in training personnel, demonstrating exceptional communication and problem solving skills. Achieved significant improvements in customer service and internal compliance through meticulous attention to detail and extensive data analysis.
Overview
8
8
years of professional experience
Work History
Collections and Invoicing Support Lead
Universal Capacity Solutions
10.2019 - 08.2024
- Identified process flaws through pattern analysis of recurring customer issues.
- Developing and implementing processes to mitigate future issues and providing training to personnel on these procedures.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Analyzed root causes of bad debt and implemented preventative measures to optimize profitability.
- Provided customer support for resolving issues related to collections and invoicing.
- Assisted in task completion and provided personnel training to ensure compliance with internal auditing standards.
Manager
House Blend Cafe
08.2016 - 06.2019
- Managed personnel, delegated tasks and responsibilities to employees.
- Applied time management and prioritization skills to efficiently complete tasks.
- Specialized in conflict resolution for both customers and employees.
- Oversaw orders, currency balances, and needs for the store.
- Trained new personnel and provided corrective guidance to existing staff on errors.
Education
Associate of Applied Science - Psychology
Nashville State Community College
Nashville, TN05.2019
Skills
- Analytical thinking
- Process development
- Research and data collection
- Training personnel and creating training materials
- Attention to detail
- Data analysis
- Customer service
- Communication
- Work Ethic
- Time management
Timeline
Collections and Invoicing Support Lead
Universal Capacity Solutions
10.2019 - 08.2024
Manager
House Blend Cafe
08.2016 - 06.2019
Associate of Applied Science - Psychology
Nashville State Community College
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