Amanda Yi
Victoria
Summary
I am a dedicated graduate student pursuing a Master of Arts in Clinical Mental Health Counseling with a strong passion for supporting individuals in their personal and professional growth. With a background in both psychology and biology, I bring a well-rounded perspective to mental health and wellness. As a mother of three and a wife, I understand the importance of resilience, balance, and commitment, both personally and professionally. My experiences in customer service, leadership, and volunteer work have shaped my ability to connect with people, organize meaningful events, and contribute to the counseling profession. I am eager to continue developing my skills and making a lasting impact in the mental health field.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
La Bahia Counseling Association
01.2024 - Current
- Coordinate meetings and professional development opportunities for mental health professionals
- Facilitate communication between members and assist with event planning
Sales Manager
Aaron’s
12.2015 - 10.2017
- Created rental agreements and conducted sales for customer transactions
- Handled repossessions and service calls, ensuring prompt and efficient customer service
- Managed inventory, including restocking and ensuring showroom displays were clean and organized
- Maintained customer files, ensuring proper documentation and record-keeping
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Home Theater Sales Associate & Team Lead
Best Buy
01.2014 - 12.2015
- Provided customer service in the home department, specializing in car audio, home theater, appliances, and gaming
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers with product selection, troubleshooting, and technical inquiries
- Ensured proper documentation was completed and filed for transactions and services
- Maintained cleanliness and organization in the department while overseeing team operations as the team lead
Department Head
Cavender’s
02.2015 - 10.2015
- Worked in the sales department, assisting customers with apparel and footwear purchases
- Ensured store cleanliness and organization
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Manager Cashier
Lowe’s
02.2015 - 10.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
Master of Arts - Clinical Mental Health Counseling
University of Houston-Victoria
Victoria, TX08-2026
Bachelor of Science - Psychology, Biology
University of Houston-Victoria
Victoria, TX05.2023
Associate of Science - Biology And Psychology
Victoria College
Victoria, TX12-2019
High School Diploma -
Industrial High School
Vanderbilt, TX05.2013
Skills
- Strong written and verbal communication
- Leadership and team collaboration
- Time management and multitasking
- Organizational skills and event planning
- Customer service and relationship building
- Proficient in Microsoft Office Suite
- Office administration
- Customer service
- Data entry
- Computer skills
Timeline
Administrative Assistant
La Bahia Counseling Association
01.2024 - Current
Sales Manager
Aaron’s
12.2015 - 10.2017
Department Head
Cavender’s
02.2015 - 10.2015
Manager Cashier
Lowe’s
02.2015 - 10.2015
Home Theater Sales Associate & Team Lead
Best Buy
01.2014 - 12.2015
High School Diploma -
Industrial High School
Master of Arts - Clinical Mental Health Counseling
University of Houston-Victoria
Bachelor of Science - Psychology, Biology
University of Houston-Victoria
Associate of Science - Biology And Psychology
Victoria College
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