Amanda Zei
Racine,WI
Summary
Experienced supervisor and business manager with a strong attention to detail and exceptional customer service focus. Proficient in budgeting, planning, multi-tasking and overseeing productivity of staff and operations.
Overview
5
5
years of professional experience
Work History
Dual Store Manager
Shutterfly- JCP Studios
04.2024 - Current
- Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
- Developed successful marketing campaigns to drive foot traffic and increase brand awareness, ultimately improving sales performance.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Conducted regular performance evaluations of staff members, identifying strengths and weaknesses while offering constructive feedback for improvement opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated seasonal promotions effectively by collaborating with marketing teams to create eye-catching displays that enticed customers into making purchases during peak selling periods.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Studio Store Manager
JCPenney / Shutterfly
11.2022 - 03.2024
- Responsible for recruiting, cross marketing, interviewing, hiring, reviews, terminating, write ups, as well as developing skills plans and coaching all employees
- Ran daily reports, data entry, attended conferences and performed as the customer care lead
- Performed administrative functions (e.g., ensuring compliance, scheduling, ordering supplies, approving time records) accurately and by established deadlines
- Achieved top regional results and growth through personal performance, employee and expense management and the use of local studio marketing tactics and tools
- Increased store sales average by 13.8% in a year and improved the labor margin
- Built additional business by proactively approaching potential customers, leveraging company provided call lists, executed an appointment confirmation process, as well as a missed or canceled appointment customer follow up process and cross promoting with local businesses
- Resulted in increasing the customer base by 4.5% for 2023
Assistant Store Manager
Arby's
03.2022 - 11.2022
- Promoted to Assistant Manager after only weeks in the position
- Adapted under pressure to step up quickly, to successfully manage the store after the existing manager left suddenly
- Responsible for making schedules, recruiting, interviewing, making hiring decisions, and correctional actions
- Maintained effective inventory control and processed accurate truck orders
- Selected to perform cleanliness walk-throughs and training at other stores after demonstrating excellence in my home store
- Ensured accurate signage and pricing in a multi-view customer communication environment
Hardline Merchandiser
Goodwill
04.2020 - 03.2022
- Recognized as a top performer for processing merchandise for the store floor
- Positive work resulted in being selected as one of only two store trainers and coaches for new hires
- Researched merchandise value using current Goodwill pricing guides and utilized research skills to search the internet to accurately price merchandise
Education
Certificate - Business Photography and Digital Workflow
Art Institute of Pittsburgh
High School Diploma - General Studies
Minooka Community High School
References
References upon request
Timeline
Dual Store Manager
Shutterfly- JCP Studios
04.2024 - Current
Studio Store Manager
JCPenney / Shutterfly
11.2022 - 03.2024
Assistant Store Manager
Arby's
03.2022 - 11.2022
Hardline Merchandiser
Goodwill
04.2020 - 03.2022
High School Diploma - General Studies
Minooka Community High School
Certificate - Business Photography and Digital Workflow
Art Institute of Pittsburgh