Amanda Austin
Osseo,MN
Summary
Proven leader in hospitality and customer service, excelling in staff training and efficiency at Copper Penny Grill. Leveraged attention to detail and organization to enhance dining experiences, significantly increasing sales. Skilled in payment processing and data entry, consistently meeting deadlines and exceeding client expectations with a results-driven approach.
Overview
21
21
years of professional experience
Work History
Lead Server & Trainer
Copper Penny Grill
03.2019 - 02.2024
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Larkins Carolina Grill
05.2018 - 03.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Front of House Manager
Saluda Grade Cafe
05.2014 - 04.2018
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Front of House Manager
Chatterbox Pub
02.2013 - 04.2014
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Server
Baker Square
01.2009 - 02.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Representative
Creative Banner Assemblies
06.2008 - 12.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Service Support Specialist
Hartford Life
06.2003 - 05.2004
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Maple Grove Senior High School
Maple Grove, MNMedical Terminology
Hennepin Technical College
Minneapolis, MNSkills
- Attention to Detail
- Organization and Efficiency
- Payment Processing
- Staff Training
- Customer Service
- Data Entry
Timeline
Lead Server & Trainer
Copper Penny Grill
03.2019 - 02.2024
Server
Larkins Carolina Grill
05.2018 - 03.2019
Front of House Manager
Saluda Grade Cafe
05.2014 - 04.2018
Front of House Manager
Chatterbox Pub
02.2013 - 04.2014
Server
Baker Square
01.2009 - 02.2013
Sales Representative
Creative Banner Assemblies
06.2008 - 12.2008
Service Support Specialist
Hartford Life
06.2003 - 05.2004
High School Diploma -
Maple Grove Senior High School
Medical Terminology
Hennepin Technical College
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