Audrey Rivera
Vail,AZ
Summary
Dynamic professional with a proven track record at Millie’s Pancake Haus and Keller Williams Southern Arizona, excelling in client relations and contract negotiation. Adept at leveraging strong customer service and negotiation skills, a tech-savvy mindset to enhance customer satisfaction and streamline operations. Recognized for fostering positive relationships and implementing effective upselling techniques to boost revenue.
Overview
10
10
years of professional experience
Work History
Lead Server & Trainer
Millie’s Pancake Haus
Tucson, AZ
01.2015 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Realtor
Keller Williams Southern Arizona
Tucson, AZ
10.2018 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05.2008
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
Timeline
Realtor
Keller Williams Southern Arizona
10.2018 - Current
Lead Server & Trainer
Millie’s Pancake Haus
01.2015 - Current
High School Diploma -
Sahuaro High School