Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Iannone

Public Safety Telecommunicator & Criminal Justice Student
Palm Harbor,FL

Summary

Passionate, hard-working individual seeking to leverage formal education, experience, and current skill set to pursue a long-term career in the criminal justice field. Particular areas of interest include crime analysis, criminology & C.J. research, crime scene investigation, and databases designed for the study and analysis of crimes such as the CDC's NVDRS and the FBI's NCAVC.

I am currently working as a Public Safety Telecommunicator for Pinellas County Regional 911. I have a B.S. in Criminal Justice with a concentration in Investigative Services and a certificate in Law Enforcement Science along with an M.S. in Criminal Justice, both from the University of New Haven. Currently enrolled in the Criminal Justice and Criminology M.A. program with a concentration in Behavioral Crime Analysis.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
7
7
Certifications

Work History

Public Safety Telecommunicator

Pinellas County Regional 911
Largo, FL
06.2019 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Certified Veterinary Technician

Affiliated Veterinary Specialists
Maitland, FL
06.2016 - 06.2019

Licensed Veterinary Technician

Veterinary Medical Center Of Long Island
West Islip, NY
07.2014 - 05.2016
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.

Education

Master of Science - Criminal Justice

University of New Haven
West Haven, CT
08.2012 - 01.2016

Bachelor of Science - Criminal Justice Conc. Investigative Services

University of New Haven
West Haven, CT
08.2005 - 05.2009

Master of Arts - Criminal Justice & Criminology

Pennsylvania Western University
08.2022 - Current

Skills

Excellent written and verbal communication

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Certification

Adult Mental Health First AID

Timeline

Master of Arts - Criminal Justice & Criminology

Pennsylvania Western University
08.2022 - Current

CTO - Communications Training Officer

02-2021
Adult Mental Health First AID
11-2020

PST - Public Safety Telecommunicator

12-2019

EMD - Emergency Medical Dispatch

11-2019

EFD - Emergency Fire Dispatcher

11-2019

Basic Life Support (BLS)

10-2019

FCIC/NCIC Limited Access Certification

10-2019

Public Safety Telecommunicator

Pinellas County Regional 911
06.2019 - Current

Certified Veterinary Technician

Affiliated Veterinary Specialists
06.2016 - 06.2019

Licensed Veterinary Technician

Veterinary Medical Center Of Long Island
07.2014 - 05.2016

Master of Science - Criminal Justice

University of New Haven
08.2012 - 01.2016

Bachelor of Science - Criminal Justice Conc. Investigative Services

University of New Haven
08.2005 - 05.2009

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Amanda IannonePublic Safety Telecommunicator & Criminal Justice Student