AMANDA M. ESTRADA
Long Beach,CA
Summary
CUSTOMER SERVICE ADMINISTRATOR EXECUTIVE SUMMARY Bilingual Administrative assistant (English/Spanish): strong organizational skills; with keen ability to multitask a variety of challenges and responsibilities. Seeking to secure a full-time position with a company, where I can utilize my great Customer Service and Office skills. I'm a team player and quick learner, excel in multi-tasking in a fast pace environment, completing projects within time and budget constraints.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Santa Ana, CA
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Customer Service Representative
Soberlink Healthcare
Huntington Beach, CA
04.2018 - 03.2022
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved accounting, service and delivery concerns
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Evaluated staff performance and provided feedback to improve customer service delivery
Lead Customer Service Representative
Decision Ready Solutions
Irvine, CA
06.2015 - 11.2016
- Managed workload and priorities to meet claims processing deadlines.
- Implemented company policies and procedures for professional, cohesive customer care.
- Provide management assistance with information on weekly/ monthly goals
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
Customer Service Operator
TRISTAR MANAGED CARE
Santa Ana, CA
07.2013 - 03.2015
- Assist with processing mail and distributing all correspondence accordingly
- Direct callers to correct office or adjuster
- Assigned triage cases accordingly
- Handled customer inquiries and suggestions courteously and professionally.
- Generated, posted and attached information to claim files.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Patient Relations Representative
Western Dental
Orange, CA
10.2011 - 01.2013
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
Education
No Degree - MEDICAL OFFICE MANAGEMENT
ICDC College
Los Angeles, CA2005
Skills
- Planning and Scheduling
- Compliance Issues
- Administrative and Office Support
- Microsoft Office
- 60 wpm Typing Speed - 10 Key
- Strong Telephone Etiquette
Timeline
Customer Service Agent
Southwest Airlines
04.2022 - Current
Customer Service Representative
Soberlink Healthcare
04.2018 - 03.2022
Lead Customer Service Representative
Decision Ready Solutions
06.2015 - 11.2016
Customer Service Operator
TRISTAR MANAGED CARE
07.2013 - 03.2015
Patient Relations Representative
Western Dental
10.2011 - 01.2013
No Degree - MEDICAL OFFICE MANAGEMENT
ICDC College